What users are saying about
21 Ratings
2 Ratings
21 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Call Management, Mobile apps
  • FluentCloud ranks higher in 1 feature set: Cloud PBX

Performance & Compatibility of Online Events Software

7.8

8x8 Express

78%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

High quality audio

8.0
80%
5 Ratings
N/A
0 Ratings

High quality video

7.5
75%
2 Ratings
N/A
0 Ratings

Screen Sharing

8.5

8x8 Express

85%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Desktop sharing

8.5
85%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.3

8x8 Express

83%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 3/3 features

Calendar integration

9.0
90%
1 Rating
N/A
0 Ratings

Meeting initiation

7.0
70%
1 Rating
N/A
0 Ratings

Record meetings / events

9.0
90%
1 Rating
N/A
0 Ratings

Online Events Collaboration

8.0

8x8 Express

80%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Live chat

8.0
80%
1 Rating
N/A
0 Ratings

Online Events Security

9.3

8x8 Express

93%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

User authentication

9.0
90%
4 Ratings
N/A
0 Ratings

Participant roles & permissions

9.7
97%
3 Ratings
N/A
0 Ratings

Cloud PBX

7.8

8x8 Express

78%
8.9

FluentCloud

89%
FluentCloud ranks higher in 5/5 features

Hosted PBX

7.0
70%
3 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

7.8
78%
4 Ratings
9.0
90%
1 Rating

Directory of employee names

8.6
86%
5 Ratings
8.7
87%
2 Ratings

User templates

N/A
0 Ratings
10.0
100%
1 Rating

Call reports

N/A
0 Ratings
7.8
78%
2 Ratings

Call Management

8.9

8x8 Express

89%
8.4

FluentCloud

84%
8x8 Express ranks higher in 5/8 features

Answering rules

9.0
90%
5 Ratings
5.6
56%
2 Ratings

Call recording

9.0
90%
4 Ratings
9.6
96%
2 Ratings

Call park

9.0
90%
3 Ratings
6.9
69%
2 Ratings

Call screening

9.3
93%
3 Ratings
10.0
100%
1 Rating

Message alerts

9.3
93%
4 Ratings
10.0
100%
2 Ratings

Business SMS/External Messaging

8.3
83%
3 Ratings
N/A
0 Ratings

Online Fax

8.0
80%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.0
90%
4 Ratings
N/A
0 Ratings

Mobile apps

10.0

8x8 Express

100%
5.0

FluentCloud

50%
8x8 Express ranks higher in 2/2 features

Mobile app for iOS

10.0
100%
2 Ratings
5.0
50%
1 Rating

Mobile app for Android

10.0
100%
1 Rating
5.0
50%
1 Rating

Unified Communications Platform and Collaboration

6.9

8x8 Express

69%

FluentCloud

Feature Set Not Supported
N/A
8x8 Express ranks higher in 4/4 features

Centralized communications management

7.8
78%
4 Ratings
N/A
0 Ratings

Team messaging

8.0
80%
3 Ratings
N/A
0 Ratings

Team document sharing

6.0
60%
1 Rating
N/A
0 Ratings

Call and meeting analytics

6.0
60%
3 Ratings
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
7.0

FluentCloud

70%
FluentCloud ranks higher in 1/1 features

Audio conferencing

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • FluentCloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

8x8 Express

76%
6 Ratings
9.6

FluentCloud

96%
2 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
10.0

FluentCloud

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

FluentCloud

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Read full review

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review

Pros

8x8, Inc.

  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Read full review

Cons

8x8, Inc.

  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FluentCloud

    Starting Price

    $20 per user per month

    Editions & Modules

    FluentCloud editions and modules pricing
    EditionModules
    Essential$20.001
    Advanced$30.002
    Complete$45.003

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    FluentStream Technologies

    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    FluentStream Technologies

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
    Read full review

    FluentStream Technologies

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Read full review

    Return on Investment

    8x8, Inc.

    • Allowed quick switch to home working.
    • Flexibility for users to redirect calls.
    • Good reporting to see where extra capacity was needed.
    Read full review

    FluentStream Technologies

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Read full review

    Screenshots

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