8x8 Express (discontinued) vs. Telnyx

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.

Incentivized

• Being able to forward calls to my cell phone when I am out of office.
• So much functionality. So many options.
• One set price instead of a bunch of add-on fees.

Incentivized

• Responsiveness: Typically quick to reply to technical support chats.
• Availability: Large team accessible via email, chat, and phone.
• Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• Minorly, the chat support replay takes some time. But at least they have real time chat support available.
• They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
• Since I found service always up , Not any incidents to complain .
• If they provide Mobile app for call and message handling facility then it will be good handy.

They utilize a private IP network back end that makes SIP configuration for inter-carrier operation difficult because they assume that projecting their private network outside is ok.

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

They are providing services using a Freeswitch system behind a NAT router and they expect carriers to deal with their NAT network. Their support team does not seem to understand that problems caused by exposing a NAT switch to the Internet at large.

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

T38 is our secondary carrier. They aren't listed in the available list. Telnyx has a larger number pool and easy to use interface. Although, T38 has the upper hand with fax troubleshooting.

Incentivized

• Positive impact - pricing is right, service is easy to use.
• Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
• We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless

Incentivized

• Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.