What users are saying about

9 Spokes

2 Ratings

Domo

Top Rated
74 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Domo

Top Rated
74 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Domo

Domo is a great way to advance the visualization of data, especially at an organization that is starting to face challenges with uniting data from across the org, getting a complete picture, and having a first "one source of truth". It is many times faster than something like Excel, and can also really highlight additional insights, or help you picture info you should be visualizing. However, if you have grown to where you are a) needing real time analytics fed to a system (i.e. customers rely on it), or b) have large amounts of various types/sources of data, you need a different environment underneath and maybe Domo can consume and visualize that.

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Domo
8.0
Customizable dashboards
9 Spokes
9.0
Domo
8.3
Pixel Perfect reports
9 Spokes
Domo
8.1
Report Formatting Templates
9 Spokes
Domo
7.7

Ad-hoc Reporting

9 Spokes
7.0
Domo
8.6
Drill-down analysis
9 Spokes
7.0
Domo
9.0
Formatting capabilities
9 Spokes
Domo
8.2
Integration with R or other statistical packages
9 Spokes
Domo
9.0
Report sharing and collaboration
9 Spokes
Domo
8.2

Data Discovery and Visualization

9 Spokes
10.0
Domo
7.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Domo
8.8
Location Analytics / Geographic Visualization
9 Spokes
Domo
7.3
Predictive Analytics
9 Spokes
Domo
7.0

Access Control and Security

9 Spokes
9.0
Domo
8.9
Multi-User Support (named login)
9 Spokes
9.0
Domo
8.8
Role-Based Security Model
9 Spokes
Domo
8.5
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Domo
8.3
Single Sign-On (SSO)
9 Spokes
Domo
10.0

Mobile Capabilities

9 Spokes
8.0
Domo
9.4
Responsive Design for Web Access
9 Spokes
6.0
Domo
9.4
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Domo
9.0
Dedicated iOS Application
9 Spokes
Domo
9.1
Dedicated Android Application
9 Spokes
Domo
10.0

Report Output and Scheduling

9 Spokes
Domo
8.1
Publish to Web
9 Spokes
Domo
8.4
Publish to PDF
9 Spokes
Domo
8.6
Report Versioning
9 Spokes
Domo
7.0
Report Delivery Scheduling
9 Spokes
Domo
8.3

Application Program Interfaces (APIs) / Embedding

9 Spokes
Domo
7.7
REST API
9 Spokes
Domo
8.0
Javascript API
9 Spokes
Domo
8.0
iFrames
9 Spokes
Domo
8.0
Java API
9 Spokes
Domo
8.0
Themeable User Interface (UI)
9 Spokes
Domo
7.0
Customizable Platform (Open Source)
9 Spokes
Domo
7.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
  • ETLs - Domo has multiple ways to combine and compare data from different parts of the business, giving greater insight than a single report can.
  • Visualizations - once you get your data ready, it has extreme flexibility and ease to quickly pull out the insights
  • Integrations - pull data from the vast majority of top platforms as quickly as you can login

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
  • The organization of pages and cards - it is often difficult to put cards where you want them, and to reorganize pages, and/or delete unneeded ones. Your view can quickly get out of control
  • Organization of data flows and data sets - when looking at a dataset, it is difficult to navigate to the other datasets/transforms that go into it. While I can generally see where they are, it is not easy to traverse to where I need to work.
  • Unspecified errors - while Domo often surprises by how much data and how many calculations it can do, quickly, and often without error, on the rare occasion it does error, I find myself wishing for more information than what is provided. Support answers, but is not extremely quick

Likelihood to Renew

No score
No answers yet
No answers on this topic
Domo8.0
Based on 2 answers
Domo is a great up-and-coming product. There are many fantastic features that are extremely compelling to our end users, which makes Domo a great fit for our organization. As with many BI tools, there are items on the wish list that could make implementation, administration and usage easier, but I believe these will be addressed over time as the product matures and evolves. The overall concept and approach of this solution has definitely raised the bar in this area of expertise and I would like to see things advance in giving the enterprise tools that will make decision making easier and more robust in the future.

Usability

No score
No answers yet
No answers on this topic
Domo9.3
Based on 2 answers
A business management platform has to be flexible to provide solutions for customers from any business environment, but that flexibility has to be delivered without requiring complex business process re-engineering and massive data conversion efforts. Domo’s web-based architecture and wealth of connectivity options allow rapid setup for any business. If your marketing company is wrestling with channel return on investment or your educational organization is drowning in data, Domo has the tools and capability to use your data and turn it into something useful for you

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Domo9.0
Based on 1 answer
Because support has been really good.

Implementation

No score
No answers yet
No answers on this topic
Domo7.0
Based on 1 answer
It was a breeze. We had it implemented and were using it in production within weeks. Even before the POC was schedule to end.

Breadth of Deployment

No answers on this topic
We have a broad audience on the Salesforce.com platform. This includes Executives (C-Level), Sales Teams (both inside and outside sales), Product and Promotional Marketing, and IT administration. The tool is used mainly by our World WideSales teams, as it is used for viewing metrics and other KPI type information that will assist our team in analyzing business trends that will make the sales opportunity process more streamlined and robust.

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
We've only used Domo, but I know there are a number of BI tools out there that many companies use. Domo might be more expensive but it is very powerful and easy to use and seamlessly connects to most of the software we use internally. Their support team is also excellent for when we need help building cards or troubleshooting data sets.

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
Domo8.4
Based on 24 answers
Collaborating in domo is super easy and you're able to share reports and/or cards across different roles and users with a few clicks. You can also enable users and viewers to drill down into cards and see an additional level of data for their teams. You also have the ability to create filters that users can use in real time.

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
Domo8.7
Based on 24 answers
With basic knowledge of SQL, Domo makes it very easy to manipulate data sets from a host of applications. It also has point and click functionality to choose reports or specific fields to pull in for a service like salesforce. Creating identifiers in a Domo webform also makes it really easy to merge data from different systems.

Return on Investment

No answers on this topic
  • It has helped us reduce the time needed to create reports
  • It helps us improve our efficiency with PPC spending
  • It has helped us improve our organic optimization

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

Domo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Domo More Information