Domo review from hands-on BI analyst
Updated May 24, 2021

Domo review from hands-on BI analyst

Jonghee Jo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Domo

It is being used across the company. It is providing true interactive reports for business users including senior executives. Domo is actively being used to create business performance dashboards and daily/weekly/monthly reports. Also, we are using Domo to receive alerts if something negative happens in business performance, which is very useful for many business users.
  • Easy-to-understand user interface
  • Connecting with other software and data sources
  • Communication capacity among users
  • Processing could be slow for very large datasets.
  • Pivot table functionality is limited.
  • It could use more data connectors to other software.
  • Domo enabled business users to analyze data on their own.
  • Domo helped data analyst to work on deeper analytics projects.
  • Domo saved lots of time to produce executive reports.
Domo has very robust access and permission management for each dataset and card. We are using this data governance capability extensively in order to give the right data to the right person. We divided users to data source creator/data and report editor/end-user groups and it works fine for us.
We are using Domo API extensively to integrate internal data with outside data sources. One of the most frequently used API is Adobe Analytics API, which helps to connect website data including all the segments built in Adobe Analytics. This helps us to fine-tune website related reports in Domo.
Domo mobile reporting is very helpful to senior executives and salespeople. They can easily check daily business performances while traveling and their feedback on mobile reporting is generally positive.
We switched from Tableau to Domo because we believe Domo is a better tool for self-service business intelligence. After switching to Domo, we saw much stronger adoption from business users compared to Tableau.

Do you think Domo delivers good value for the price?

Yes

Are you happy with Domo's feature set?

Yes

Did Domo live up to sales and marketing promises?

Yes

Did implementation of Domo go as expected?

Yes

Would you buy Domo again?

Yes

Domo has a pretty solid user interface. I have taught Domo to lots of business users and they liked it most of the time. I think it is easier to teach compared to other BI solutions. Also, its drill down functionality is very easy to use.
Domo has a very solid online support system called "Dojo". I can easily search and find answers for my questions.
Domo would be a great tool if end users are open to learning how to create reports interactively. Users should be educated before full-scale deployment. Also, there should be a data engineering team dedicated to ensuring the quality of the Domo datasets. If the data quality is bad, then the effectiveness of Domo would be very low.

Domo Feature Ratings

Pixel Perfect reports
8
Customizable dashboards
9
Report Formatting Templates
8
Drill-down analysis
8
Formatting capabilities
9
Report sharing and collaboration
9
Publish to Web
8
Publish to PDF
7
Report Delivery Scheduling
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
6
Multi-User Support (named login)
8
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
8
Responsive Design for Web Access
9
Dedicated iOS Application
7
Dashboard / Report / Visualization Interactivity on Mobile
8

Domo Implementation

It is a true web-based application so implementation is much easier and smoother compared to other non-web based BI solutions. Also, they offered consulting services during the implementation process, which was helpful. Also, they provided lots of on-demand training courses and videos, which I liked.