What users are saying about
2 Ratings
99 Ratings
2 Ratings
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Score 8.1 out of 101
99 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Looker

Looker is excellent when there is a large team and when there is a lot of data required to be integrated. It does an excellent job in visualizations and creating charts. It is less appropriate for smaller teams as it is very expensive. If visualizations require too many customizations then Looker is slightly less appropriate. Overall, it provides great visualizations and drill-down analysis. Visualizations can be improved based on the current technology in the market.
Purav Vaidya profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Looker
7.8
Customizable dashboards
9 Spokes
9.0
Looker
8.4
Pixel Perfect reports
9 Spokes
Looker
7.1
Report Formatting Templates
9 Spokes
Looker
8.1

Ad-hoc Reporting

9 Spokes
7.0
Looker
7.9
Drill-down analysis
9 Spokes
7.0
Looker
8.2
Formatting capabilities
9 Spokes
Looker
7.4
Integration with R or other statistical packages
9 Spokes
Looker
7.1
Report sharing and collaboration
9 Spokes
Looker
8.8

Data Discovery and Visualization

9 Spokes
10.0
Looker
6.6
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Looker
7.6
Location Analytics / Geographic Visualization
9 Spokes
Looker
7.4
Predictive Analytics
9 Spokes
Looker
4.6

Access Control and Security

9 Spokes
9.0
Looker
8.6
Multi-User Support (named login)
9 Spokes
9.0
Looker
9.1
Role-Based Security Model
9 Spokes
Looker
8.1
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Looker
8.6

Mobile Capabilities

9 Spokes
8.0
Looker
6.3
Responsive Design for Web Access
9 Spokes
6.0
Looker
7.6
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Looker
7.5
Dedicated iOS Application
9 Spokes
Looker
5.0
Dedicated Android Application
9 Spokes
Looker
5.0

Report Output and Scheduling

9 Spokes
Looker
7.7
Publish to Web
9 Spokes
Looker
7.8
Publish to PDF
9 Spokes
Looker
8.0
Report Versioning
9 Spokes
Looker
6.8
Report Delivery Scheduling
9 Spokes
Looker
8.1

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

Looker

  • Blazingly fast for most queries as it sits on top of our Redshift instance.
  • The ability to create user-defined filter presets through "Listeners" on dashboards that can be adjusted by the end user is really nice for making the product more accessible to non-technical business users.
  • The interface is very fast, limited only by the complexity of the data/dimensions we're trying to work with.
  • Support is AMAZING. Our live chat support team are always super friendly and go above and beyond to help us. I even had their CTO Lloyd respond to me once.
Michael Shostack profile photo

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

Looker

  • Looker has tons of features that many don't know about it: they should figure out how to quickly introduce these to users that might find them useful.
No photo available

Likelihood to Renew

9 Spokes

No score
No answers yet
No answers on this topic

Looker

Looker 9.0
Based on 4 answers
We've invested a lot of time in Looker and it is doing what we need it to do.
Jim O'Sullivan profile photo

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

Looker

Looker 10.0
Based on 1 answer
I can get responses to questions in minutes through their in-app chat feature. They have provided 6 months of LookML training to our analytics team, with weekly calls. They also provided in-office business user training for our entire organization
No photo available

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

Looker

Tableau has an adoption issue of having to upgrade to the most recent Tableau reader. In my experience it was very difficult to get the sales team to do this.

microstrategy was the most overly complicated reporting software I have ever used. You need a consultant to do anything, and forget about adoption.

Looker is a no-brainer compared to both.
No photo available

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Looker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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