What users are saying about

9 Spokes

2 Ratings

Looker

Top Rated
84 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Looker

Top Rated
84 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Looker

When you've had a technical expert spend the significant time required to customize your Looker experience, then it could very well be one of the top contenders in its space. You are able to log in, see what you need immediately, dig deeper quickly, and integrate smoothly with your other tools. This one caveat, however, is a big one; and thus the lower score.
No photo available

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Looker
8.0
Customizable dashboards
9 Spokes
9.0
Looker
8.6
Pixel Perfect reports
9 Spokes
Looker
7.3
Report Formatting Templates
9 Spokes
Looker
8.2

Ad-hoc Reporting

9 Spokes
7.0
Looker
7.7
Drill-down analysis
9 Spokes
7.0
Looker
8.1
Formatting capabilities
9 Spokes
Looker
7.1
Integration with R or other statistical packages
9 Spokes
Looker
6.8
Report sharing and collaboration
9 Spokes
Looker
8.7

Data Discovery and Visualization

9 Spokes
10.0
Looker
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Looker
8.3
Location Analytics / Geographic Visualization
9 Spokes
Looker
8.1
Predictive Analytics
9 Spokes
Looker
4.6

Access Control and Security

9 Spokes
9.0
Looker
9.1
Multi-User Support (named login)
9 Spokes
9.0
Looker
9.4
Role-Based Security Model
9 Spokes
Looker
8.8
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Looker
9.0

Mobile Capabilities

9 Spokes
8.0
Looker
6.7
Responsive Design for Web Access
9 Spokes
6.0
Looker
8.6
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Looker
8.4
Dedicated iOS Application
9 Spokes
Looker
5.0
Dedicated Android Application
9 Spokes
Looker
5.0

Report Output and Scheduling

9 Spokes
Looker
8.3
Publish to Web
9 Spokes
Looker
8.7
Publish to PDF
9 Spokes
Looker
8.0
Report Versioning
9 Spokes
Looker
7.8
Report Delivery Scheduling
9 Spokes
Looker
8.9

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • Looker connects directly to our databases in MySQL and hence there is no wait time for the data to be updated into another data warehouse.
  • LookML is extremely powerful and easy to learn.
  • Derived tables in Looker help in speeding up the reports.
  • Chat support is extremely efficient as the support personnel are quite knowledgeable.
No photo available

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • New user on-boarding requires some dedicated training. It's not an easy tool to pick up and use immediately.
  • Visualization customizations are still a bit cryptic. Most end users can't figure out how to change a data series' color, for example. It's not intuitive.
  • The ease of development actually makes for a potential nightmare down the road if too many people have developer privileges. There are a lot of potential issues over the longer term if you don't introduce adequate safeguards right at initial implementation.
Adam Rhuberg profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Looker9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
No photo available

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
Looker10.0
Based on 1 answer
I can get responses to questions in minutes through their in-app chat feature. They have provided 6 months of LookML training to our analytics team, with weekly calls. They also provided in-office business user training for our entire organization
No photo available

Breadth of Deployment

No answers on this topic
Looker has been adopted company-wide, and Looker dashboards are displayed on screens throughout the office. It is the single source of truth, and as the company grows, so will the number of Looker users.
No photo available

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Looker is easier to use, faster helps save time at work, Robust data connections with R Studio are very important because we use this application in the company and other applications do not allow it, it has a scalable machine learning with integration of Google TensorFlow, fits very well to what is required
Jennifer Lamas profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Looker8.9
Based on 35 answers
Sharing features include scheduling reports to be delivered by email, downloaded as PDF, bookmarked, published to a common space, exported as iframe etc.
Gleb Mezhanskiy profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Looker8.4
Based on 35 answers
We have not pushed the limits of Looker's data source capabilities. We use it configured on top of a single Postgres database.
No photo available

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Looker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details