Item: Looker
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Looker to locate accounts, access data history for players and various things. These include wallet history, redemption history, a player history search, a details page as well as a duplicate search. We also utilize it to see registration details, transaction history, data for individuals who referred a friend etc.

Pros and Cons

Help locate accounts
Provide specific details
Provide good chart history

Real Time Data
The time it takes to load information
The ability to add figures from Looker itself

Return on Investment

Great user experience
Easy to locate details
Easy to read

Key Insights

Do you think Looker delivers good value for the price?

Yes

Are you happy with Looker's feature set?

Yes

Did Looker live up to sales and marketing promises?

Yes

Did implementation of Looker go as expected?

Yes

Would you buy Looker again?

Yes

Other Software Used

SEON. Fraud Fighters, Slack, Atlassian Confluence

Likelihood to Recommend

Some specific scenarios based on my experience with Looker where it is well suited is one where based on information received from a player via email, we needed to locate details of a recent transaction where this player did not receive their funds. Using Looker, we were able to locate that players account and information about their funds which allowed us to provide them with said information as a confirmation the transaction was indeed successful.

Top Notch Looker

Overall Satisfaction with Looker