Top Notch Looker
Updated May 26, 2025

Top Notch Looker

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Looker

We use Looker to locate accounts, access data history for players and various things. These include wallet history, redemption history, a player history search, a details page as well as a duplicate search. We also utilize it to see registration details, transaction history, data for individuals who referred a friend etc.

Pros

  • Help locate accounts
  • Provide specific details
  • Provide good chart history

Cons

  • Real Time Data
  • The time it takes to load information
  • The ability to add figures from Looker itself
  • Great user experience
  • Easy to locate details
  • Easy to read

Do you think Looker delivers good value for the price?

Yes

Are you happy with Looker's feature set?

Yes

Did Looker live up to sales and marketing promises?

Yes

Did implementation of Looker go as expected?

Yes

Would you buy Looker again?

Yes

Some specific scenarios based on my experience with Looker where it is well suited is one where based on information received from a player via email, we needed to locate details of a recent transaction where this player did not receive their funds. Using Looker, we were able to locate that players account and information about their funds which allowed us to provide them with said information as a confirmation the transaction was indeed successful.

Looker Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
9.0
Pixel Perfect reports
Not Rated
Customizable dashboards
10
Report Formatting Templates
8
Not Rated
Drill-down analysis
Not Rated
Formatting capabilities
Not Rated
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
Not Rated
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Not Rated
Multi-User Support (named login)
Not Rated
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Report-Level Access Control
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Application Program Interfaces (APIs) / Embedding ()
Not Rated

Using Looker

60 - A set of us use Looker for the major parts of the business. I am in Operations and we use it to analyze the accounts. We also have customer service agents who use Looker for their little analyses as well. I guess you can say it's used by over 70% of the company.
60 - I'm not sure if the type of people play such a big part as for the most of us, it must be used. In order to use it successfully and efficiently to it's full potential, one must have very good analytical skills as well as very good problem solving skills as that is what we mostly use it for.
  • To review accounts
  • To check Transaction History
  • To analyze gameplay
  • Monitoring
  • Fraud Detection
  • Risk Management
  • Real time information (or better thereof)
  • Advanced analytics
  • Workflow Triggers
I give it this rating because it deems as effective, I am able to complete majority of my tasks using this app. It is very helpful when analyzing the data provided and shown in the app and it's just overall a great app for Operational use, despite the small hiccups it has (live data).

Evaluating Looker and Competitors

Yes - Well, I am just in Operations but a few years back we were using a product called Grafana, back then, I was more comfortable using this, however, I came to realize using Looker was actually easier and effective. The only thing I think Grafana had over Looker was real time information.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Yes, I can most definitely elaborate on the single most important factor in this decision. I can say it would be ease of use. It is very easy to use, it displays where what information should be entered and what data it will pull form entering said information. Though real time data could improve, it enables the data driven decision making with minimal friction.
As I've stated, I only work in Operations and we do not really have much say in the apps the company chooses to have us effectively analyze the data we need and take necessary action. However, I do believe the process in refining the best fit would be the change. Ensuring operational needs, high-volume data etc.

Looker Implementation

  • Don't know
  • Don't know
Not sure - The lessons regarding change management I took away from implementing Looker was a well structured look, running a small pilot with a few of us from the Operations Team to identify any issues and providing documentation and onboardings guides. These are just a few of the lessons regarding a change.
  • Performance Issues
  • Real time analysis issues
  • Access control issues

Upgrading Looker

  • Latency spikes decrease
  • Improved self-service analytics
  • Easy to filter info
  • Better permission access control
  • Faster server
  • A quicker wat to download real time data

Comments

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