Aaniie Kids vs. Booker

Although the Aaniie Kids team customized some of the system for our use and continues to do so, the team is very hard to work with. In fact, in an early meeting, the CEO stated, "we listen to our users and innovate every day." My experience has been exactly the opposite. When we provide user feedback, we are told that it can't be accomplished.

Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites

Incentivized

• Client prospect auto emails is nice
• Prospect and candidate stage screens are useful

• Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
• Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
• I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.

Incentivized

• The scheduling dashboard is a cluttered mess and not efficient to match a family to a caregiver.
• What is called reports are actually data exports without the ability to filter
• Reports that pull the same data don't have the same numbers so nothing matches making it very challenging to run a business and hold employees accountable to KPI's.
• The user interface of the mobile app is hard to understand and often doesn't permit caregivers to punch in and out of a shift.
• The platform causes our email to be marked as spam.

• Booker has had some system failures recently that have caused a hard time for us.
• Sometimes Booker updates reset certain features which cause us to have to reset everything.
• The Booker app does not have the same features as the full site which sometimes does not make it easy for us.

Incentivized

Because I'm so familiar with it. I'll definitely reconsider.

Incentivized

We are using the system, so I cannot give it a 1, but boy is it a challenge to accomplish a task. What took a click or two to accomplish a task in our previous system is now 4-6 clicks and necessary to open multiple tabs.

It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available

Incentivized

Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.

Incentivized

As far as I know, implementing Booker into our business was fairly easy.

Incentivized

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.

Incentivized

• Since the rollout we've become less efficient, thus causing the need for additional headcount to accomplish tasks previously handled with technology.
• Our main focus has been drawn away from growing the business and towards purchasing other systems to supplement the missing components that we were told existed within the system, increasing our overall tech expenses.
• Using disparate systems is not only time consuming, but riddled with bad data.

• Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
• Increased employee / staff communication, they can now log in and see their schedules.
• Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.

Incentivized