What users are saying about
33 Ratings
33 Ratings
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Score 7.8 out of 100

Attribute Ratings

Likelihood to Recommend

7.8

Booker

78%
19 Ratings

Likelihood to Renew

10.0

Booker

100%
1 Rating

Usability

8.3

Booker

83%
3 Ratings

Support Rating

6.0

Booker

60%
6 Ratings

Implementation Rating

10.0

Booker

100%
2 Ratings

Likelihood to Recommend

Booker

I would fully recommend booker for all online engagement programs from any company. When working on any innovative research this tool gives best experience. I have achieved a lot and improved my decision making capacity while working with Booker. Insights collected while interacting with customers and partners from our social media tools have improved performance from each sector. The setup process is simple with attractive AI that can be operated easily by new users.
Michael Tucker | TrustRadius Reviewer

Pros

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens | TrustRadius Reviewer

Cons

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
Anonymous | TrustRadius Reviewer

Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Starting Price

$129 per month

Booker Editions & Modules

Edition
Starter$1291
Accelerate$2691
Ultimate$4291
  1. per month
Additional Pricing Details

Likelihood to Renew

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
Anonymous | TrustRadius Reviewer

Usability

Booker

Booker 8.3
Based on 3 answers
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
Anonymous | TrustRadius Reviewer

Support Rating

Booker

Booker 6.0
Based on 6 answers
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Anonymous | TrustRadius Reviewer

Implementation Rating

Booker

Booker 10.0
Based on 2 answers
As far as I know, implementing Booker into our business was fairly easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi | TrustRadius Reviewer

Return on Investment

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro | TrustRadius Reviewer

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