Solid POS system with a few areas of improvement
November 20, 2019

Solid POS system with a few areas of improvement

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Booker

We use Booker for just about everything from scheduling client appointments, to capturing payment, to printing reports. Every employee of our company uses Booker on a daily basis from our technicians to our CEO. This is our point of sale system so it is the core of how we function from day-to-day.


  • Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
  • I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
  • Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
  • Frederick has been a great addition!


  • While there is an abundance of reports that Frederick offers, I find that they are very glitchy and inconsistent. A similar report may show differing numbers making it extremely confusing. We used to use a different POS system that was stellar with reporting so we were a bit spoiled.
  • While the addition of Frederick has been a huge pro, it still has many kinks that need to be worked out. The email creation portion is way too basic. You can't even change the font! While I know it's still fairly new, it definitely needs some more bells and whistles.
  • I deal a lot with uploading gift certificate templates. It is painfully slow! Sometimes it takes me 7-8 minutes just to wait for my gift certificate template to load. That area definitely needs work.
  • While it still needs work, having membership functionality has been extremely helpful for us.
  • The sale of online gift certificates is a huge part of our business, however, Booker does not allow you to customize as much as I would like.
  • Frederick has been a great tool to help bring back past customers!
I have used ProSalon before and loved them! Their reporting was second to none and they even customized reports for us. Though visually, Booker has them beat. We've tested many others but ultimately have stayed with Booker because it is a big undertaking to change and because it is a solid software, it just needs some work.
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.

Do you think Booker delivers good value for the price?

Not sure

Are you happy with Booker's feature set?


Did Booker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Booker go as expected?

I wasn't involved with the implementation phase

Would you buy Booker again?


If someone is looking to bring a POS system for a smaller business, Booker is great. They have all of the basics that you could want and it's so easy to teach new employees how to use. However, when you have a larger company that requires lots of reporting, Booker is not the most ideal. In addition, memberships are a hot buzz feature right now in this industry. While Booker does have membership functionality, it is very basic and needs some additions. So for a company that is strong in memberships and relying on reports, I may not recommend Booker as highly.


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