Absolute Control vs. Kaseya VSA

Absolute Software configurations are based on policies that can be configured una very detailed manner, which addresses different groups of endpoints. Absolute software is installed at the BIOS level, which makes the agent if the endpoint goes through OS reinstallation

Incentivized

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

• Software Resilience to automatically reinstall a required application on the endpoint if it has been removed even after fresh OS installation.
• Geolocation. Offers full visibility of endpoints related to physical location of the device in real time.
• Automation to run power shell scripts on endpoint to mitigate and remediate misconfiguration or custom configurations.

Incentivized

• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Incentivized

• Reports are not simple to generate.
• Removal of Absolute application itself on decommissioned devices is complex and not managed by customer. Need to open a request with Absolute support.
• Being able to completely remove Absolute software on retires endpoints could be really helpful.

Incentivized

• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Incentivized

Excellent product with easy learning curve

Incentivized

From set up and configuration, reporting, endpoint protection. Software resilience, and assets visibility. Absolute software offers the best solution to address above mentions points

Incentivized

I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Incentivized

• Positive impact and ROI when it comes to endpoint and data protection.
• ROI in terms of endpoint visibility and robust reporting.
• Great ROI to protect endpoints and ability to grease assets if misplaced or stolen.

Incentivized

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized