What users are saying about
Top Rated
49 Ratings
3 Ratings
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Score 7.7 out of 100
Top Rated
49 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.0

CloudTalk

80%
CloudTalk ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.6
86%
38 Ratings

Outbound response

8.0
80%
1 Rating
8.4
84%
35 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.0
90%
33 Ratings

Validate callers

N/A
0 Ratings
7.4
74%
33 Ratings

Call forwarding

N/A
0 Ratings
8.7
87%
34 Ratings

Warm transfer

N/A
0 Ratings
7.5
75%
26 Ratings

Predictive dialing

N/A
0 Ratings
7.4
74%
20 Ratings

Interactive voice response

N/A
0 Ratings
7.2
72%
23 Ratings

REST APIs

N/A
0 Ratings
7.6
76%
25 Ratings

Call scripts

N/A
0 Ratings
7.8
78%
21 Ratings

Call tracking

N/A
0 Ratings
7.6
76%
30 Ratings

Multichannel integration

N/A
0 Ratings
7.6
76%
25 Ratings

CRM software integration

N/A
0 Ratings
8.5
85%
31 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
7.8

CloudTalk

78%
CloudTalk ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.1
81%
33 Ratings

Historical reporting

8.0
80%
1 Rating
8.2
82%
32 Ratings

Inbound call routing

N/A
0 Ratings
8.2
82%
30 Ratings

Omnichannel inbound routing

N/A
0 Ratings
7.5
75%
24 Ratings

Quality management

N/A
0 Ratings
7.7
77%
29 Ratings

Call analytics

N/A
0 Ratings
8.4
84%
34 Ratings

Live reporting

N/A
0 Ratings
8.5
85%
30 Ratings

Customer surveys

N/A
0 Ratings
7.0
70%
22 Ratings

Customer interaction analytics

N/A
0 Ratings
7.1
71%
22 Ratings

Attribute Ratings

  • CloudTalk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
9.1

CloudTalk

91%
38 Ratings

Likelihood to Renew

Acarda Outbound

N/A
0 Ratings
8.2

CloudTalk

82%
1 Rating

Usability

Acarda Outbound

N/A
0 Ratings
8.1

CloudTalk

81%
5 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
5.3

CloudTalk

53%
17 Ratings

Implementation Rating

Acarda Outbound

N/A
0 Ratings
8.2

CloudTalk

82%
1 Rating

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

CloudTalk.io

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

CloudTalk.io

  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

CloudTalk.io

  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CloudTalk

    Starting Price

    $0 per user or company/month (invoiced annually)

    Editions & Modules

    CloudTalk editions and modules pricing
    EditionModules
    CloudTalk Essential$25.001
    CloudTalk Custom-2
    CloudTalk Expert$40.003
    CloudTalk Starter$20.004

    Footnotes

    1. per user/month (invoiced annually)
    2. per user or company/month (invoiced annually)
    3. per user/month (invoiced annually)
    4. per user/month (invoiced annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Acarda Sales Technologies

    No answers on this topic

    CloudTalk.io

    It is working and affordable
    Read full review

    Usability

    Acarda Sales Technologies

    No answers on this topic

    CloudTalk.io

    CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
    Read full review

    Support Rating

    Acarda Sales Technologies

    No answers on this topic

    CloudTalk.io

    They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
    Read full review

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    CloudTalk.io

    It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    CloudTalk.io

    • For a similar price it is not necessary to manage so many cell phone accounts
    • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
    • For administrators it allows better control of commercial actions or the corresponding area for communication issues
    Read full review

    Screenshots

    Add comparison