What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
33 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

CloudTalk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
CloudTalk
7.4
Agent dashboard
Acarda Outbound
CloudTalk
7.7
Validate callers
Acarda Outbound
CloudTalk
7.4
Outbound response
Acarda Outbound
CloudTalk
7.5
Call forwarding
Acarda Outbound
CloudTalk
7.8
Click-to-call (CTC)
Acarda Outbound
CloudTalk
7.8
Warm transfer
Acarda Outbound
CloudTalk
7.2
Predictive dialing
Acarda Outbound
CloudTalk
6.8
Interactive voice response
Acarda Outbound
CloudTalk
7.2
REST APIs
Acarda Outbound
CloudTalk
7.3
Call scripts
Acarda Outbound
CloudTalk
7.3
Call tracking
Acarda Outbound
CloudTalk
7.6
Multichannel integration
Acarda Outbound
CloudTalk
7.3
CRM software integration
Acarda Outbound
CloudTalk
7.9

Workforce Optimization (WFO)

Acarda Outbound
CloudTalk
7.4
Inbound call routing
Acarda Outbound
CloudTalk
7.6
Omnichannel inbound routing
Acarda Outbound
CloudTalk
7.1
Recording
Acarda Outbound
CloudTalk
7.7
Quality management
Acarda Outbound
CloudTalk
7.7
Call analytics
Acarda Outbound
CloudTalk
7.9
Historical reporting
Acarda Outbound
CloudTalk
7.6
Live reporting
Acarda Outbound
CloudTalk
7.8
Customer surveys
Acarda Outbound
CloudTalk
6.4
Customer interaction analytics
Acarda Outbound
CloudTalk
6.8

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

CloudTalk

  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Samantha Semuhin | TrustRadius Reviewer

Likelihood to Renew

Acarda Outbound

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.2
Based on 1 answer
It is working and affordable
Trevor Nicholson | TrustRadius Reviewer

Usability

Acarda Outbound

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.6
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 6.5
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Outbound Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
CloudTalk
7.8

Likelihood to Renew

Acarda Outbound
CloudTalk
8.2

Usability

Acarda Outbound
CloudTalk
8.6

Support Rating

Acarda Outbound
CloudTalk
6.5

Implementation Rating

Acarda Outbound
CloudTalk
8.2

Add comparison