What users are saying about

Talkdesk

17 Ratings

Acarda Outbound

1 Ratings
Score 8 out of 101

Talkdesk

17 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Talkdesk

Talkdesk seems to be a good solution for businesses having multiple people online to receive incoming calls I've used Peoplesoft in the past which I didn't enjoy at all. Talkdesk seems to be a bit more buggy than other contact center softwares, but it's also easy to use.
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Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Our Talkdesk CSM is extremely helpful and friendly. Probably the main highlight of using their technology.
  • Their support team is quick to respond to opened tickets.
  • Talkdesk's product managers have been good about keeping us in the loop on upcoming releases.
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Talkdesk does occasionally drop calls at random. This happens very infrequently, but it does happen.
  • Talkdesk does occasionally suffer from outages. The company is transparent when this happens and a fix is usually up quickly.
  • Talkdesk call quality can be impacted by other programs running on one's computer or network, even at reasonably fast Internet speeds.
  • Occasionally, Talkdesk experiences a delay in the line, making it difficult to have a smooth conversation with the customer.
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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We used a local system for a bit. Great people, but had dropped calls left and right. We also used Ring Central for a while, and while they were a solid platform, they did not have many integration options. We are now switching to ZenTalk. which I would say is a lateral switch, also solid, but much more functional with Zendesk.
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Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Purchasing foreign numbers for calling has reduced to amount of money spent on employee monthly phone bills
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Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Talkdesk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details