What users are saying about

Talkdesk

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36 Ratings
1 Ratings
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Score 8 out of 101

Talkdesk

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36 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Talkdesk

Talkdesk is well suited for small to medium contact centers to customize and setup. You don't need to be an expert to setup and flip the switch.Reporting is a little harder to customize. Calls do drop and troubleshooting is difficult to find out the root cause. I heard in the next update you will be able to tag these calls which should make resolving easier.
Greg Zalecki Jr. profile photo

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Talkdesk
8.3
Agent dashboard
Acarda Outbound
Talkdesk
8.3
Validate callers
Acarda Outbound
Talkdesk
8.3
Outbound response
Acarda Outbound
Talkdesk
8.5
Call forwarding
Acarda Outbound
Talkdesk
8.2
Click-to-call (CTC)
Acarda Outbound
Talkdesk
8.6
Warm transfer
Acarda Outbound
Talkdesk
8.4
Predictive dialing
Acarda Outbound
Talkdesk
7.5
Interactive voice response
Acarda Outbound
Talkdesk
8.7
REST APIs
Acarda Outbound
Talkdesk
8.4
Call scripts
Acarda Outbound
Talkdesk
7.7
Call tracking
Acarda Outbound
Talkdesk
8.1
Multichannel integration
Acarda Outbound
Talkdesk
8.6
CRM software integration
Acarda Outbound
Talkdesk
8.3

Workforce Optimization (WFO)

Acarda Outbound
Talkdesk
8.4
Inbound call routing
Acarda Outbound
Talkdesk
8.5
Omnichannel inbound routing
Acarda Outbound
Talkdesk
9.0
Recording
Acarda Outbound
Talkdesk
8.7
Quality management
Acarda Outbound
Talkdesk
8.4
Call analytics
Acarda Outbound
Talkdesk
8.3
Historical reporting
Acarda Outbound
Talkdesk
8.2
Live reporting
Acarda Outbound
Talkdesk
8.6
Customer surveys
Acarda Outbound
Talkdesk
8.0
Customer interaction analytics
Acarda Outbound
Talkdesk
8.4

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available
  • Cloud-based - so it was seamless and easy to use.
  • Intuitive workflow and really friendly interface.
  • It is a secure solution.
No photo available

Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available
  • It seems slow at times.
  • Add more data centers.
  • Streamline the process for provisioning new agents.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Talkdesk10.0
Based on 1 answer
We are invested! :)
Taylor Pineiro profile photo

Usability

No score
No answers yet
No answers on this topic
Talkdesk8.0
Based on 1 answer
Taylor Pineiro profile photo

Support

No score
No answers yet
No answers on this topic
Talkdesk9.0
Based on 1 answer
Support has been great!
Taylor Pineiro profile photo

Implementation

No score
No answers yet
No answers on this topic
Talkdesk7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro profile photo

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available
We just went live and I'm not aware of any other products apart from Talkdesk.
Felippe Mora, CSM profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available
  • We just went live a month ago so I wouldn't be able to provide feedback on this question just yet.
Felippe Mora, CSM profile photo

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Talkdesk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details