SolarWinds Access Rights Manager (ARM) vs. CloudBolt vs. SAP Customer Data Solutions

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

Incentivized

I think it's great for giving any/all users the ability to deploy servers for whatever they want. It's also great for scaling up/down large quantities of servers. It also has some pretty good plugins and "orchestration actions" that you can write for yourself. I don't think it would be best suited if you want to set and forget it. It needs some TLC, and the interface and initial setup [are] not the most user-friendly. So if you're planning on using it for some complex tasks, make sure you have someone dedicated to it, at least for the initial setup. And make sure you have monitoring on it.

Incentivized

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

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• Create configuration with Microsoft endpoints.
• Support complex globally distributed multi-domains.
• Create and remove dynamic OU.
• Allows for static text in combination with dynamic content.

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• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

Incentivized

• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

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• Support could be improved on a >tier 1 level
• Logging could be more descriptive/specific
• Stability of the actual server

Incentivized

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

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It is in place and working. No time or money to consider anything else.

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On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

Incentivized

SolarWinds ARM improved the data access for the organization and it saved time and money by providing accurate data for access rights when it expired to avoid unauthrized access. The solution helped the staff to grant access to users and manage them propely by using the great and friendly interface

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

On occasion the server will need to be restarted to get things running again

Incentivized

The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.

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Satisfactory performance

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There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

Very slow response times and sometimes I found the solution and ended up sharing it with support

Incentivized

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

because it was made directly in the company

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They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Incentivized

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

Incentivized

We selected SovLabs Microsoft Active Directory because is one of the best automation tools for Active Directory. The tool offers a lot of features that we use. Good support from the vendor and a good community. I strongly recommend SovLabs Microsoft Active Directory for automation. The tools does a great job.

Incentivized

Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.

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No experience with this

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because the platform actually allows you to scale at any time if designed following best practices

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• Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
• Security specialists have really clear dashboards to audit individuals
• We can be sure we never leave a permission open after a person leaves

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• We have invested countless man hours to troubleshooting and being support's QA.
• Most of our teams have saved an invaluable amount of time by being able to automate their deployments.
• After the initial time you spend [understanding] all the nuances, the configuring of groups, permissions, etc., does make administering it easier.

Incentivized

• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

Incentivized