Payroll Relief vs. OnPay

Payroll Relief can be customized to work for just about any business. Electronic tax payment and e-filing services are not available in all states so the system may be less appropriate in jurisdictions where there is a lack of automation on the back-end. This lack of automation can be overcome by a payroll processing provider that has good internal processes and an understanding of how to handle their clients' filings/payments directly with these unsupported states

The main reason for my rating is the ease of use and support from the Customer Support team. We've had a few scenarios where I've reached out to Customer Support. One of our employees had a variance in his check between payroll cycles. After reaching out to Patrick, he was able to quickly identify that the variance was due to a change in withholdings. Our employee didn't remember making any changes, so Patrick did a bit more research to confirm what may have changed. After he completed his research, he discovered that with the way the tax forms are completed now, when he updated his profile to married, it changed that setting for him. He confirmed this information within an hour of our initial interaction and it was answered clearly and concisely.

• Payroll entry and approval is simple
• The system supports unlimited pay types so it is easy to customize the system for our clients
• The system automates the filing of most tax forms and W-2s

• Payroll is done timely
• Communication is great
• System is intuitive
• Lots of help options with questions
• Easy to reach a live person for help

• The site navigation can be confusing.
• The system lacks HR functionality. There is no automated employee onboarding option. PTO can be tracked but there is no way for employees to request time off from their employee portal.
• Payroll processors do not get a dashboard showing a list of payrolls that are scheduled to be processed each day like some other systems do.

• I would like it if they could make the 401k payments to Edward Jones
• I would like new employees to complete additional sections like Emergency Contact via the app
• I would like to get notified when a potential employee has accepted a job offer instead of having to log in to find out

OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.

I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.

Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

Payroll relief is more customizable and easier to use than some other systems we have reviewed. The fee structure is better suited for our client base as well.

Onpay was a "no-brainer" . Implementation, training, and ROI, exceeded all the other platforms we reviewed. Plus their customer support is excellent. You always know who you're working with. Really appreciated all the help we received implementing clients, and great customer service from our client rep

• We can process a large number of payrolls with a relatively small staff.
• Payroll relief is simple to sell and support.

• Reduces payroll processing time
• Ability for full electronic employee files
• The overall cost is the best in the industry, saving us money
• Ability for on/off-boarding ensures our files our complete
• There are a few limitations but they work with programmers to get those features setup