Accurate Background vs. Sterling Check

Very well suited for our company because of their pricing, reliability, speed, detail, and user experience. I don't think there are any scenarios where Accurate wouldn't work for a business

Incentivized

SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.

• Customer service
• Accuracy

Incentivized

• The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
• Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
• Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.

Incentivized

• The screening process on the US side took 4+ months to be implemented even though there was no specific request or difficulty on our side: we have a very basic need that Accurate Background is supposed to be implementing easily.
• Twice in the past Accurate Background's reports have shown blank records ... for people with a criminal history.
• I receive on a regular basis from Accurate services emails asking for more information. But sometimes this email is not for me but for the candidate. And you never know what complementary information is required. You just receive an email stating "we need more information". You have to chase them to know what they need.
• I have recently received a message stating that a search is complete. When you open the record, you realize the search has been abandoned. There is a sentence at the end of it stating that you have received an email from their services.... when you have received nothing.
• All the above shows that there is minimum interaction with real people from their services, that their automatic messages are not complete nor accurate, and that their search results just cannot be trusted.

• In my opinion, Horrible new platform "Sterling check"
• No designated account representative
• In my experience, Poor troubleshooting support
• Customer service often doesn't answer questions
• Many back and forth needed to resolve issues
• Recently changed platform and not offering the same services

Incentivized

• Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
• Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.

Incentivized

Accurate is much better. The most thorough background check company I have ever used.

Incentivized

We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not

Incentivized

• Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
• We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.

Incentivized

• Quick results allow us to hire people in short time frames and get them onboarded quickly.
• The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Incentivized