What users are saying about
123 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 123 reviews and ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 44 reviews and ratings
Attribute Ratings
- MSP360 Managed Backup is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

6.5
Acronis Cyber Backup
65%
47 Ratings
9.0
MSP360 Managed Backup
90%
14 Ratings
Likelihood to Renew

9.1
Acronis Cyber Backup
91%
2 Ratings
10.0
MSP360 Managed Backup
100%
1 Rating
Usability

5.4
Acronis Cyber Backup
54%
3 Ratings
7.1
MSP360 Managed Backup
71%
2 Ratings
Support Rating

4.5
Acronis Cyber Backup
45%
5 Ratings
8.4
MSP360 Managed Backup
84%
12 Ratings
Implementation Rating

9.1
Acronis Cyber Backup
91%
2 Ratings
10.0
MSP360 Managed Backup
100%
2 Ratings
Contract Terms and Pricing Model

8.0
Acronis Cyber Backup
80%
1 Rating
MSP360 Managed Backup
N/A
0 Ratings
Product Scalability

8.5
Acronis Cyber Backup
85%
26 Ratings
MSP360 Managed Backup
N/A
0 Ratings
Likelihood to Recommend
Acronis Cyber Backup
If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.

Verified User
Employee in Information Technology
Accounting Company, 51-200 employeesMSP360 Managed Backup
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees
Pros
Acronis Cyber Backup
- Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
- We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
- Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
Sr. Computer Scientist / IT Engineer
Simulations Plus, Inc.Computer Software, 51-200 employees
MSP360 Managed Backup
- Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
- You can limit cloud usage for customers and servers.
- You can transfer entire servers or virtual machines to cloud.
- You can backup files, disks, or virtual machines to local and cloud locations.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesCons
Acronis Cyber Backup
- The web interface is slow and can kick you off from time to time
- I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
- The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors

Verified User
Professional in Information Technology
Entertainment Company, 201-500 employeesMSP360 Managed Backup
- Message errors are hard to understand
- Should add a general interface to manage all accounts, not a specific interface for every account.
- The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
Managing Partner
Vertic TecnologiaInformation Technology & Services, 1-10 employees
Pricing Details
Acronis Cyber Backup
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$59
Acronis Cyber Backup Editions & Modules
On-premise Edition
Acronis Cyber Backup | $59 |
---|
- none
SaaS Edition
Acronis Cyber Backup | $59 |
---|
- none
Additional Pricing Details
—MSP360 Managed Backup
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MSP360 Managed Backup Editions & Modules
—
Additional Pricing Details
Please contact MSP360 for pricing details.Likelihood to Renew
Acronis Cyber Backup
Acronis Cyber Backup 9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
I.T. Team Leader
JST Corporation / Sales AmericaDesign, 1001-5000 employees
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Usability
Acronis Cyber Backup
Acronis Cyber Backup 5.4
Based on 3 answers
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
I.T. Team Leader
JST Corporation / Sales AmericaDesign, 1001-5000 employees
MSP360 Managed Backup
MSP360 Managed Backup 7.1
Based on 2 answers
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Support Rating
Acronis Cyber Backup
Acronis Cyber Backup 4.5
Based on 5 answers
I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low

Verified User
Administrator in Information Technology
Education Management Company, 5001-10,000 employeesMSP360 Managed Backup
MSP360 Managed Backup 8.4
Based on 12 answers
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Senior Consultant
Moser ConsultingInformation Technology and Services, 201-500 employees
Implementation Rating
Acronis Cyber Backup
Acronis Cyber Backup 9.1
Based on 2 answers
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
I.T. Team Leader
JST Corporation / Sales AmericaDesign, 1001-5000 employees
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 2 answers
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Alternatives Considered
Acronis Cyber Backup
We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.

Verified User
Administrator in Information Technology
Retail Company, 51-200 employeesMSP360 Managed Backup
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
CEO (Chief Executive Officer)
XTK SystemsConsumer Services, 1-10 employees
Contract Terms and Pricing Model
Acronis Cyber Backup
Acronis Cyber Backup 8.0
Based on 1 answer
I would love it if they offered better cloud space pricing or even "unlimited"
President
Advantage Business SolutionsComputer Networking, 1-10 employees
MSP360 Managed Backup
No score
No answers yet
No answers on this topic
Scalability
Acronis Cyber Backup
Acronis Cyber Backup 8.5
Based on 26 answers
The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.

Verified User
C-Level Executive in Customer Service
Computer Hardware Company, 1-10 employeesMSP360 Managed Backup
No score
No answers yet
No answers on this topic
Return on Investment
Acronis Cyber Backup
- Every times you restore a file, you see the value and the ROI of backup.
- Backup is a great protection against ransomware, you can always restore files that has been infected.
- When you want to go back in previous version of files, it can be life saver.

Verified User
Director in Information Technology
Information Technology and Services Company, 201-500 employeesMSP360 Managed Backup
- Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
- By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
- We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees