What users are saying about
18 Ratings
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Score 9.2 out of 100
6 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acronis True Image

After some experience, I think that this is probably the best and most functional backup and recovery software available for the Windows platform. It's straightforward and can act as an insurance policy against disaster. Quite good for the price, to be honest. It has so far saved me from an absolute disaster twice, and I am certain to maintain the latest version for each of my PCs. If you decide to save your restore image to a USB drive, it will require formatting, so it's best to have at least one dedicated volume, accessible by plugging into a USB port, for the purpose.I purchased this software following my experience with Disk Director, which I still use, although I'm not certain that it's up to date. I've noticed that the 2020 version is available on the company's website, but that my software hasn't notified me that an update is available.
Andrew Egbert | TrustRadius Reviewer

Arcserve UDP

Well, in the first month we had the box up and running a SQL database server died, we restored full functionality in less than a day--Arcserve UDP probably saved my job too so that's a plus. Arcserve UDP is really good with granular email restore, the built-in tool is superb. The particular appliance we have may not be suitable for larger environments, due to its storage size, but it has worked for us for about 4 years, and we expect to get at least one more out of it before we outgrow it, which is what we expected. Most of the time, it's set and forget; rarely does it give me any troubles. It runs, and I know I can do restores quickly as needed. It makes my life as a network admin much easier, as it's one less thing I have to worry about.
John Robinson | TrustRadius Reviewer

Pros

Acronis True Image

  • Good software to used for images operating systems; it supports Windows, Mac, etc.
  • This software can start booting from CD, DVD, USB or from your network.
  • The software has 30 days of free license (trial) to be able to do all the tests that you require.
  • Very easy tool to use, GUI is also user-friendly.
valentine leamy | TrustRadius Reviewer

Arcserve UDP

  • Setup - was really easy to set it up and get started
  • Speed - incremental backups are fast
  • Deduplication - seriously good at reducing the amount of data stored and replicated
  • Simple interface - really easy to use and monitor.
John Robinson | TrustRadius Reviewer

Cons

Acronis True Image

  • Maybe price for the end-user. Some think it's kind of expensive for a household, given that they could have Clonezilla for free.
  • Better support for third party backup providers like Wasabi.
  • Better mobile UI.
Anonymous | TrustRadius Reviewer

Arcserve UDP

  • Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
  • Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
  • Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.
John Robinson | TrustRadius Reviewer

Usability

Acronis True Image

Acronis True Image 10.0
Based on 1 answer
Like I mention it's very intuitive an user friendly
Anonymous | TrustRadius Reviewer

Arcserve UDP

No score
No answers yet
No answers on this topic

Support Rating

Acronis True Image

Acronis True Image 9.4
Based on 7 answers
I have only needed to contact support once regarding methods to backup data on shared network drives. They were responsive and provided a solution right away that worked
Dan Hyland | TrustRadius Reviewer

Arcserve UDP

Arcserve UDP 8.0
Based on 1 answer
Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.
John Robinson | TrustRadius Reviewer

Alternatives Considered

Acronis True Image

Even though it worked, still preferred the paid product because it performed better and was more reliable. Acronis has a well established name and reputation. When I started using it back in 2009, I used it as a free/eval product and because it worked so well then, I decided to purchase it. I have purchased an upgrade every so many years.
Jason Clarke | TrustRadius Reviewer

Arcserve UDP

Barracuda was way too slow--I really liked their cloud console, but the backups took forever, never even got to try a restore as our trial period ran out before we could get enough backups done to test.Unitrends was a bit better, but it had a 3rd-party tool for some features (email restore) and that made me uneasy. It was also a bit slower than Arcserve. Arcserve was the fastest overall and had the best deduplication of the three we tested.
John Robinson | TrustRadius Reviewer

Return on Investment

Acronis True Image

  • Was able to quickly put the product in use.
  • Able to return equipment to service with the use of this product.
Mike Narumiya | TrustRadius Reviewer

Arcserve UDP

  • Saved our bacon on one occasion restoring a business critical CRM SQL database
  • Granular Email restore a massive boon
John Robinson | TrustRadius Reviewer

Screenshots

Pricing Details

Acronis True Image

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Arcserve UDP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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