42 Ratings
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Score 8.1 out of 100
16 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acronis Cyber Protect Home Office (formerly Acronis True Image)

The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the
local backup image is perfectly awful and the months of tech support
ended with them telling me I had a "VSS issue" on a brand new workstation
and that I should just create a separate cloud image. After months of it
taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical
files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.
Franklin Lara | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.7
Anti-Exploit Technology
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.8
Endpoint Detection and Response (EDR)
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.7
Centralized Management
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.9
Hybrid Deployment Support
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.5
Infection Remediation
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.5
Vulnerability Management
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.7
Malware Detection
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Trend Micro Smart Protection Suite, with XGen
8.7

Pros

Acronis Cyber Protect Home Office (formerly Acronis True Image)

  • Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
  • Easy to use (set it and forget it)
  • Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
  • Lots of backup options on the Windows version of ATI
Shion Song | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Real time threat intelligence using updates from global threat intelligence network.
  • Advanced built-in threat detection and response capabilities.
  • Ability to detect advanced malware, behavior and communications.
  • Flexibility to deploy with on-premise or cloud or hybrid.
  • Single management console to manage all layers of security.
Ravinder Beniwal | TrustRadius Reviewer

Cons

Acronis Cyber Protect Home Office (formerly Acronis True Image)

  • Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
  • Error messages could be less cryptic.
  • Support turnaround time and live assistance could be faster.
Michael Sweeden | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Documentation is something that can be improved here.
  • Licensing is overly complex and needs to be improved for different features/variations.
  • Install is difficult.
Anonymous | TrustRadius Reviewer

Usability

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office (formerly Acronis True Image) 10.0
Based on 1 answer
Like I mention it's very intuitive an user friendly
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Performance

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office (formerly Acronis True Image) 9.0
Based on 1 answer
Backups run fast and no significant performance issues other than the ones discussed previously.
Shion Song | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Support Rating

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office (formerly Acronis True Image) 8.9
Based on 14 answers
Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
Andrew Egbert | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 8.5
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Alternatives Considered

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis True Image is the perfect program when it comes to backing up data. It supports all kinds of backup like file and/or folder backup and has a better and easier to use interface than the 2 products. I also like that I have the option to backup data in local drives also instead of the cloud only. And lastly, it supports Partition backup also instead of only files and/or folders.
dhruv gupta | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Scalability

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office (formerly Acronis True Image) 8.0
Based on 1 answer
The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.
Shion Song | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Return on Investment

Acronis Cyber Protect Home Office (formerly Acronis True Image)

  • Peace of mind - knowing that if anything happens to our data, we can recover it.
  • File Versioning has saved us a few times - we can grab prior versions of a particular file if there is a problem.
  • Reasonably priced - there are more comprehensive backup solutions out there, but for online backup, this was the right product for the right price.
John Bode | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acronis Cyber Protect Home Office (formerly Acronis True Image)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acronis Cyber Protect Home Office (formerly Acronis True Image)
8.1
Trend Micro Smart Protection Suite, with XGen
8.7

Usability

Acronis Cyber Protect Home Office (formerly Acronis True Image)
10.0
Trend Micro Smart Protection Suite, with XGen

Performance

Acronis Cyber Protect Home Office (formerly Acronis True Image)
9.0
Trend Micro Smart Protection Suite, with XGen

Support Rating

Acronis Cyber Protect Home Office (formerly Acronis True Image)
8.9
Trend Micro Smart Protection Suite, with XGen
8.5

Scalability

Acronis Cyber Protect Home Office (formerly Acronis True Image)
8.0
Trend Micro Smart Protection Suite, with XGen

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