What users are saying about
53 Ratings
19 Ratings
53 Ratings
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Score 6.4 out of 100
19 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

OnePageCRM

OnePage is great for any company with a sales team. Onepage is great for lead tracking, and showing all communication in one place. Its timeline is easy to use and understand. OnePage also makes it easy to manage a sales team. Their reporting capabilities are excellent and it is a great way to track deals.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
OnePageCRM
9.3
Customer data management / contact management
Act! CRM
OnePageCRM
9.9
Workflow management
Act! CRM
OnePageCRM
10.0
Territory management
Act! CRM
OnePageCRM
10.0
Opportunity management
Act! CRM
OnePageCRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
OnePageCRM
10.0
Contract management
Act! CRM
OnePageCRM
5.5
Quote & order management
Act! CRM
OnePageCRM
10.0
Interaction tracking
Act! CRM
OnePageCRM
9.5
Channel / partner relationship management
Act! CRM
OnePageCRM
9.1

Customer Service & Support

Act! CRM
OnePageCRM
9.9
Case management
Act! CRM
OnePageCRM
9.9
Call center management
Act! CRM
OnePageCRM
9.9
Help desk management
Act! CRM
OnePageCRM
9.9

Marketing Automation

Act! CRM
OnePageCRM
10.0
Lead management
Act! CRM
OnePageCRM
10.0
Email marketing
Act! CRM
OnePageCRM
10.0

CRM Project Management

Act! CRM
OnePageCRM
10.0
Task management
Act! CRM
OnePageCRM
10.0
Reporting
Act! CRM
OnePageCRM
10.0

CRM Reporting & Analytics

Act! CRM
OnePageCRM
10.0
Forecasting
Act! CRM
OnePageCRM
10.0
Pipeline visualization
Act! CRM
OnePageCRM
9.9
Customizable reports
Act! CRM
OnePageCRM
10.0

Customization

Act! CRM
OnePageCRM
9.9
Custom fields
Act! CRM
OnePageCRM
9.8
Custom objects
Act! CRM
OnePageCRM
10.0
Scripting environment
Act! CRM
OnePageCRM
10.0
API for custom integration
Act! CRM
OnePageCRM
10.0

Security

Act! CRM
OnePageCRM
10.0
Single sign-on capability
Act! CRM
OnePageCRM
9.9
Role-based user permissions
Act! CRM
OnePageCRM
10.0

Integrations with 3rd-party Software

Act! CRM
OnePageCRM
10.0
Marketing automation
Act! CRM
OnePageCRM
10.0

Platform

Act! CRM
OnePageCRM
10.0
Mobile access
Act! CRM
OnePageCRM
10.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

OnePageCRM

  • It uses a split screen: one half is your action stream, the other is for a selected contact. This is really helpful.
  • You can do mass actions-- like rescheduling a group of actions for another day.
  • "Tags" are a handy feature... it's sophisticated enough to trigger automated follow-ups in our mail service, Klaviyo
Bill Cummings | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

OnePageCRM

  • The ability to interface with all or many VoIP services would be top of my priority list
  • Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
  • The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board
Nigel Heaton | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

OnePageCRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

OnePageCRM

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

OnePageCRM

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

OnePageCRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

OnePageCRM

We use all these software for task management and email marketing. OnePage doesn't send out mass emails and we needed a more robust task management system, so we use SharpSpring and Asana as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

OnePageCRM

  • OnePage has helped with time efficiency for the sales team. Because OnePage is so easy to use and manage, our sales team can spend more time selling and less time working with the system.
  • OnePage is great for organization. It helps us track our daily schedules/tasks and shows all communication clearly in one place.
Anonymous | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

OnePageCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

OnePageCRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
OnePageCRM
7.6

Likelihood to Renew

Act! CRM
1.0
OnePageCRM

Usability

Act! CRM
1.3
OnePageCRM

Support Rating

Act! CRM
5.2
OnePageCRM

Implementation Rating

Act! CRM
1.0
OnePageCRM

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