Acumatica

I think it’s a great product. I think it’s very customizable, which is a big plus.
For manufacturing, it’s excellent because of creating the inventory, turning it into an actual product to sell, and also tracking the status of each process within that system.
I can’t think of any areas where it’s not suited, because otherwise we would be looking for something else or making changes, and at this time, we’re just growing with the system.

• The data is very flexible, you are almost able to do anything with the data if you can establish the right relations.
• The UI is very friendly and easy on the eyes, compared to our last ERP which I coined as a "List of lists" where drop-down menus lead to drop-down menus.
• Dashboards and keeping everything as a single source of truth.

Incentivized

• I think improvement, we don't know too much yet as we're just now going live, but the customization is the thing that's nice about software like this, you are able to customize it very well easily, but that takes a little bit of understanding to get to know that, and so we're not quite there yet. That'd probably be my complaint, even though it's not really a complaint, it's just able to do too much for us.

Incentivized

It is a flexible system that is very flexible and is easy to use. It will also be able to scale as the company grows. Frankly, we have invested too much time to walk away from it now and the initial phase is going well

Incentivized

The processes are very intuitive and easy to use. Whether you are entering AP bills, timecards for payroll, or AR invoices, the processes are similar and easy to use. The drill-down capability is also a huge plus as you can easily toggle between different modules without having to leave the screen you are in and navigating through a menu to get the information you need. We found that the standard reports out of the box are lacking. Our implementation did not go so well and when we were finally ready to run financial reports, it was both disappointing and frustrating to discover that the P&L was highly summarized and to get a detailed report required having to do a lot of formatting myself. I was able to figure it out on my own, but when our financials were already delayed getting published, I did not really have the time to spend trying to figure out how to build my own P&L.

Incentivized

It's always available.

there have been some performance issues

Incentivized

I would rate the overall support for Acumatica an 8 out of 10. The support team is generally responsive, knowledgeable, and helpful when resolving issues or answering questions. Documentation and community resources are also useful. However, response times can occasionally vary depending on the complexity of the issue or support queue, which slightly affects the overall experience.

Incentivized

It was on General Inquiries and it's just a complex topic.

Online training has gone away. Need to bring back the webinars. Live webinars are so benficial to training new employees.

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I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

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Acumatica excels well against other tools due to its rich set of capabilities like deep integrated project management, financial management, scalable unlimited users, robust real-time visibility and strong customisation, outperforming Odoo's variable modules and QuickBook's limited ERP capabilities.

Incentivized

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

• Positive. Again, it is just that insight that everybody can see. Whether it's my sales guy that's on the show floor that's looking at it at his mobile app, or if it's me in the office logging in every single day, I know what our inventory is. I'm never worried about if we have enough product or where everyone is at. It has it all.

Incentivized