Acumatica is a Great Value!
Updated December 05, 2024

Acumatica is a Great Value!

DANYEL SULLIVAN-MARRERO, CPA, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

General Business

Modules Used

  • FInancial Management Suite
  • Fixed Assets

Overall Satisfaction with Acumatica

It is our financial ERP package. We utilize a fairly complex system of routing of invoices for approvals and Acumatica handles that. We also use the fixed asset module. We do not utilize the P.O. module s it is not robust enough to manage our needs.

Pros

  • Routing of invoice approvals
  • payments
  • Accounts receivable

Cons

  • reporting
  • purchasing module
  • It has had a positive impact on our ability to work remotely as needed.
  • The ease of use makes training easy
1-3 months
Acumatica VAR/Partner
It's intuitive and those that approve invoices, have access to personally research invoices if they would like. Our prior system was too difficult for the non-accountant to get into.
Employees can approve invoices on mobile devices.
We are a municipal public power company, therefore we are required to document approvals by authorized personnel. Acumatica manages the routing of approvals and maintains the documents. We are required to have an external audit annually and the ease of use has allowed the auditors to view transactions and documents and does not require our staff to take the time to pull the documents or even accompany them to perform their audit work. The system is intuitive enough that the auditors require very little guidance from us, and we can set up their permissions as view only.
We transitioned from Dynamics SL to Acumatica in March of 2020. Acumatica met our needs, was less expensive and easier to use.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

It has worked well for us in an environment where we issue less than 100 invoices per month. Not sure if it is well suited for high volume in this area.

Acumatica Feature Ratings

7.2
Accounts payable
10
Accounts receivable
9
Global Financial Support
Not Rated
Primary and Secondary Ledgers
9
Journals and Reconciliations
5
Configurable Accounting
5
Standardized Processes
5
8.0
Billing Management
Not Rated
Cash and Asset Management
7
Travel & Expense Management
Not Rated
Period Close
9
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
7.5
Dashboards
Not Rated
Standard reports
8
Custom reports
7
10.0
API for custom integration
10
Plug-ins
10
9.0
Role-based user permissions
8
Single sign-on capability
10
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Using Acumatica

30 - It is primarily used by Accounting and Treasury, however all depts use Acumatica to review and approve invoices.
1 - Primarily there is one person that supports Acumatica and that is due to upgrades and Single Sign on, which is optional.
  • Routing Invoices for approval
  • Paying Invoices
  • General ledger entries
  • We have linked it to Certify/Emburse to send over Receipts for Expense reimbursements
  • We have linked it with Avid Exchange to use OCR
  • We have linked it to Maximo software to use the PO system in that software and pay the invoices out of Acumatica.
  • Automating Cash Receipts posting
  • Interface with VendorInfo.com
It is currently meeting our needs.

Evaluating Acumatica and Competitors

Yes - It replaced MS Dynamics because it was not intuitive and with a lot of customizations in it, we could not keep updating that software. The customizations would often break on the upgrade.
  • Integration with Other Systems
  • Ease of Use
Acumatica had to be able to integrate with Maximo software that is used by the power generation dept to create P.O.s and work orders for power plant maintenance.
We did a pretty in-depth process and it turned out well for us. We are a governmental agency, and we are required to issue a formal Request for Proposal when an expenditure exceeds $50K.

Acumatica Implementation

Overall, the implementation of Acumatica went very well. The most challenging thing was getting our invoice routing set up. It took several days to get invoices following the necessary approval routings and we do have a fairly complex routing process.
  • Third-party professional services
i-Tech
Change management was a small part of the implementation and was well-handled
  • AP Invoice routing

Acumatica Training

  • Online Training
  • In-Person Training
It was on General Inquiries and it's just a complex topic.
They taught us the basics and we were able to be pretty self sufficient on the day-to-day operations.

Acumatica Support

i-Tech is always quick to respond when we need them. They assist in upgrades, issues, and creating reports we have.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, it's really not necessary for us.
If by Acumatica you mean, our VAR i-Tech, then yes. One time, I was trying to delete a Rule in the AP Routing map and somehow deleted the whole entire routing map! It's quite extensive too. They were quickly able to get our very recent copy and get it loaded in the live version quickly.

Using Acumatica

I give it an 8 because it is very intuitive and easy to use for day to day work. I find it more difficult to create general inquiries and financial statements than it seems that it should be. It's not very intuitive in those areas.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • Entering Invoices
  • Uploading Journal entries
  • Entering Cash receipts
  • Creating General Inquiries
  • Creating Financial Stmts
Yes - I only use it for approving invoices from time to time. That works fine.

Acumatica Reliability

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses.
I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.
It's always available.
Loads quickly and it doesn't seem to slow other connected software down. Like Certify and Maximo.

Relationship with Acumatica

They are very responsive and quick to resolve issues.
They are very responsive and resolve issues quickly. If they don't understand our request by email, we get on a call with them.
They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.
I don't recall.
No, annual invoices are fine. I do like that unlimited users are included.

Upgrading Acumatica

Yes - It went smoothly and there have been just a couple of hiccups since. We don't like that we are only noticed and given about 3 months to upgrade. For 2023 and 2024, both times this has occurred which is during our busiest time of the year, Year End.
  • I haven't noticed anything that has benefited us.
  • No idea

Comments

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