Acumatica vs. New Horizon Supply Chain Planning Suite

I would love to recommend it to my friends and colleagues. They have a dedicated storage manager along with some really good cloud capabilities, which helps get the work done efficiently and professionally. We have been using it since 2022, and they are great in this segment.

New Horizon Supply Chain Planning Suite is a very user-friendly system which gives you the latitude to change your forecasting models based on the product and sales trends. It is also very easy to export and import data to transfer information to and from Excel files as it uses an Excel like platform. Therefore, it gives you the control to be able to control your forecast where needed due to sales promotions or loss of sales distribution.

• We just went live about two weeks ago, so we are here at Acumatica Summit to see everything it's capable of. One of the things it is capable of is the dashboards and the integration with some of these third-party people to ensure we can get the data we need when we need it, so we're looking forward to getting all that live for us.

Incentivized

• Forecasting product sales
• Displays key data points such as historical sales and trends
• Allows control of forecasting models based on product and sales type
• Very user friendly and Excel compatible
• Interfaces with other systems well

• There are a few spots where there is a list of data that we need a total for and we have to extract to Excel to get a total. It would be helpful to see a sum right in Acumatica.
• For the first time today I had an interesting glitch - my entire bank reconciliation unchecked the "reconciled" column and needed to be redone for the month. Funky little glitches happen from time to time
• Pivot tables don't seem to update as expected by using filters

Incentivized

• Would like to be able to form my own functions using information already in the system.
• When switching back and forth from worksheets and sub-worksheets you can lose your place because it does not always go back to the same place.

I gave this 10 rating because Acumatica ERP is the backbone of the organization, next to the IT Team. We use this software for many different parts of our business. For example our Retail service stations that utilize the inventory, billing, and financials. Our Distribution company that uses it for Field services, CRM, Sales, Accounts and Financial consolidation of all company financials.

Incentivized

I give it an 8 because it is very intuitive and easy to use for day to day work. I find it more difficult to create general inquiries and financial statements than it seems that it should be. It's not very intuitive in those areas.

It's always available.

there have been some performance issues

Incentivized

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

It was on General Inquiries and it's just a complex topic.

Most of the trainers are amazing, but there were a couple who simply read the training guide

Incentivized

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

Acumatica's sales process was much better than that of NetSuites. The NetAtWork team spent much more time with us and showed us how Acumatica really could do everything that we needed it to do, with examples using our data.

Incentivized

We were using Demantra systems for our forecasting needs, but as new versions became available and old versions, which we had, were discontinued we found the need to either upgrade or look for a new system. The Demantra upgrade was very costly and New Horizon fit our needs while being on the cloud, so most all of the upgrades were done behind the scenes with no down time. The implementation was a breeze, and the customer service was always there when you needed it. Overall, it was a very good choice for us to make the change.

No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• We were able to work in one system with customizations we needed in inventory and add all our grants in the same system
• Direct mail invoices was moved to an automated PO system saving time and allowing better financial tracking
• The grant module can be cumbersome requiring flip flopping to program partners etc during set up

Incentivized

• Helps us maintain over an 80% forecast accuracy rating with our top 20 products.
• Gives us the information needed to plan our production schedules effectively.
• Helps us plan our inventory needs to hold the correct amount of inventory as the business requires.