What users are saying about

AdClarity

9 Ratings

AdClarity

9 Ratings
Score 7.4 out of 101

Webtrends Analytics

62 Ratings
Score 7 out of 101

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Likelihood to Recommend

AdClarity

It's suitable for social media monitoring.
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Webtrends Analytics

I would ask who their client is, what their objectives are and what type of data they are most interested in analyzing. Also, how tight of turnarounds do you have? Webtrends needs a LONG time to turn complex projects around, especially if you are thinking about multi-touch attribution -> forget about it if you need anything less than 6 months.
Lindsay Buescher profile photo

Pros

  • Get ideas for new placements
  • See creatives of my competitors
  • Find new verticals to advertise in
  • Completely SAAS
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  • The Webtrends user interface is fairly easy to navigate and the reporting is pretty intuitive to figure out on your own.
  • The level of data that Webtrends provides is very helpful as an analyst to make appropriate optimizations for both the website as well as the paid advertising campaigns driving to the site.
  • For the most part, I trust the data that is collected by Webtrends since the site is being tagged and managed by a team of professionals at the company
Lindsay Buescher profile photo

Cons

  • I'd love to see my competitors' activities on the social networks
No photo available
  • In the past 2 years that I have been using Webtrends there was very little support and services/faq available online, which I've just noticed that they have started to address, which is great to see. For example, when I had a question on how Webtrends defines a certain site metric, they didn't even have a dictionary or reference guide online to help.
  • Customer service in general has been in issue for our agency in regards to response time to questions/troubleshooting and following through on client requests.
  • We have found that local market reporting can be limiting when you want to segment the data a lot further.
Lindsay Buescher profile photo

Likelihood to Renew

AdClarity8.6
Based on 2 answers
AdClarity is the only product with these capabilities. I haven't seen any alternatives out there.
No photo available
Webtrends Analytics5.4
Based on 25 answers
I would be willing to try Webtrends again AFTER some research from other users. I would need to see that users mention better and faster customer support on questions and issues that arise while using the software. The software is capable of vast and incredible things, but if it isnt properly set up and supported during use, it is just a big hassel and waste of everyones time and money.
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Usability

No score
No answers yet
No answers on this topic
Webtrends Analytics5.4
Based on 7 answers
Webtrends has enough out-of-box dimensions that can be used right away to build out a fairly robust aggregate analytics program. Support is generally responsive.
Adam Krause profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
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Performance

No score
No answers yet
No answers on this topic
Webtrends Analytics8.2
Based on 3 answers
The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.
Adam Krause profile photo

Support

No score
No answers yet
No answers on this topic
Webtrends Analytics8.8
Based on 8 answers
Most of the time even highly complex issues are handled on the same call. I want to cite one support rep, Marlo, by name because he is phenomenally through and a product expert. When he answered my calls I felt better immediately.
Mitchell Teixeira profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Webtrends Analytics9.7
Based on 3 answers
The in-person training was comprehensive enough to get you started, but I strongly recommend having a more experienced person when beginning with the tool.
Adam Krause profile photo

Online Training

No score
No answers yet
No answers on this topic
Webtrends Analytics9.0
Based on 4 answers
Webtrends provides several free webinars over the course of the year, many of which I would expect to pay for. The people providing the webinars seem to have a good feel for real-world application of the product.
Adam Krause profile photo

Implementation

No score
No answers yet
No answers on this topic
Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.
Mitchell Teixeira profile photo

Alternatives Considered

Very similar product, they have the same purposes and also same features, only difference could be the costs.
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We currently use WebTrends, Google Analytics, Kissmetrics and ClickTale. I would like us to consolidate our activities to be focused on just Webtrends as it covers all of the requirements we have very well.
David Cox profile photo

Return on Investment

  • I was able to get more suitable, better converting traffic sources.
No photo available
  • Less data keypoints obtained compared to what we can get out of GA right now
  • Segmentation and filtering process differ a lot between one report and the next one
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Pricing Details

AdClarity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Webtrends Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details