What users are saying about
63 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Webtrends Analytics

The On Premises product requires dedicated hardware and software resources. All versions require careful planning, setup and implementation to get reports which go beyond hits and visits
Mitchell Teixeira profile photo

Pros

  • Webtrends Analytics makes complex situations understandable to a non-technical audience. The vast capabilities and ways to slice data is both a great tool, but can also cause a user/users many hours of frustration.
  • Visual data display is clean, to the point, and not overly convoluted with unneeded variables and standard (defualt) settings. Everything the end user sees is customizeable.
  • Exports of raw data collections was easy and accurate. Once the parameters of data collection are finally set up and working, its easy to get what you want from the UI and is delievered in a variety of options.
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Cons

  • There are a few tweaks to do on the new Infinity system (and the team are really pro-active with feedback), but there's nothing I'd say would need a major overhaul. In fact, new areas are appearing every week.
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Likelihood to Renew

Webtrends Analytics5.4
Based on 25 answers
We heavily utilize the Analytics features, and for our purposes the On-Demand Analytics product is a good value, so there would need to be a compelling reason to switch to another vendor. Streams is a unique product and is particularly attractive due to its lack of overhead from a user experience and implementation standpoint.
Adam Krause profile photo

Usability

Webtrends Analytics5.4
Based on 7 answers
It was a fairly easy to use product. I had some questions, but their customer service department was readily available to answer them.
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Reliability and Availability

Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
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Performance

Webtrends Analytics8.2
Based on 3 answers
The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.
Adam Krause profile photo

Support

Webtrends Analytics8.8
Based on 8 answers
We've always had great support from WebTrends.
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In-Person Training

Webtrends Analytics9.7
Based on 3 answers
The in-person training was comprehensive enough to get you started, but I strongly recommend having a more experienced person when beginning with the tool.
Adam Krause profile photo

Online Training

Webtrends Analytics9.0
Based on 4 answers
Webtrends provides several free webinars over the course of the year, many of which I would expect to pay for. The people providing the webinars seem to have a good feel for real-world application of the product.
Adam Krause profile photo

Implementation

Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.
Mitchell Teixeira profile photo

Alternatives Considered

We have moved away from Webtrends.
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Return on Investment

  • Insight into performance which has allowed for strategic marketing decisions
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Pricing Details

Webtrends Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details