On-premise version not as strong as SaaS product.
Updated March 13, 2015

On-premise version not as strong as SaaS product.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

On Premises 9.2

Modules Used

  • Standard, out of the box

Overall Satisfaction with Webtrends Analytics

Pros

  • It effectively measures transactions on the site. Currently, we measure primarily basic metrics such as visitors and site visits. We haven’t formalized a reporting/call to action for the data yet: It’s one of our biggest initiatives this year. Once the proper KPIs are established, it will provide the metrics to support the KPIs

Cons

  • It does not provide real time monitoring. We typically can look at data about 48 hours after it has occurred. This matters specifically for campaigns and for troubleshooting the site.
  • The On Premises solution is not as robust as the On Demand solution which our security department is hesitant to use. The On Premise version has fewer of the innovations than On Demand, including integration with Sharepoint, Spaces, and social media.
  • We are a health insurance company, so we are always cautious about releasing Protected Health Information (PHI). Since we are highly regulated, the consequences of a privacy breach are pretty severe, so we tend to be very conservative when sending data outside of our data environment. Being On Demand means are sending log files through the cloud which may or may not include PHI.
  • We have yet to tie our metrics to KPIs or ROIs
I highly recommend WebTrends, but would suggest the On Demand version.

Using Webtrends Analytics

5 - Portals, Digital Experience, Customer Service, IT
3 - IT, Digital Experience
  • Measurement of the site: determining things like page views, visits, visitors, etc.
  • Monitoring of member activity to drive improvements on high traffic areas
  • Eventually, measure conversion through our new sales portal
I only gave it a 9 because of the On Premises/On Demand debate.

Evaluating Webtrends Analytics and Competitors

No - None really

Webtrends Analytics Implementation

Webtrends Analytics Training

  • Online training
I thought Stephen Eide did a great job with training - a definite asset to WebTrends.

Configuring Webtrends Analytics

I can only speak to the on premises version of WebTrends. There is no longer any support or enhancements to this product, as everything is moving to a cloud based service. We're in a highly regulated industry, so our security team prefers a keep on tight reign on data. That being said, we are moving away from WebTrends as our primary analytics engine and toward a combination of Google Analytics and Sitecore.

Webtrends Analytics Support

We've always had great support from WebTrends.
No - We reach out for support on an ad-hoc basis.

Using Webtrends Analytics

The out of the box functionality is fine, but the real usefulness comes from custom tagging and reports which require more resources and time.

Webtrends Analytics Reliability

It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
I haven't had any performance issues other than it not supporting 64 bit.

Integrating Webtrends Analytics

  • Yes, Microsoft Dynamics and KBMG. KBMG (http://www.kbmg.com/) is a marketing and analytics consultant we work with, and it would be nice to be able to integrate with their analytics platform.
Yes, they support a Microsoft Dynamics integration.

Relationship with Webtrends

N/A I was not involved with WebTrends at the time

Comments

More Reviews of Webtrends Analytics

  1. Home
  2. Web Analytics Tools
  3. Webtrends Analytics Reviews
  4. User Review of Webtrends Analytics