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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Analytics

    Score8.2 out of 10
    N/AAdobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help…N/A
    Pricing
    Adobe Analytics
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe Analytics
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Adobe Analytics
    Considered Both Products
    Adobe
    Chose Adobe Analytics
    Adobe Analytics give us more detailed reports and better option to customize the data than Google Analytics. Google Analytics is comparatively easier to setup and works well for basic tracking. We selected Adobe Analytics over Google Analytics because we need detailed customer …
    Incentivized
    Chose Adobe Analytics
    Adobe Analytics was just easier to adapt to based on the other software and programs that we have implemented. The pricing also was very fair and competitive. We wanted a service that is reliable and dependable. We could have gone cheaper but that would have compromised a lot …
    Incentivized
    Chose Adobe Analytics
    I've used Google Analytics, which is probably the most direct competitor to Adobe Analytics, as well as Pendo Analytics, which is a little bit more of an adjacent product. It's more focused on product analytics rather than web analytics. I've also used Localytics, which is a …
    Incentivized
    Chose Adobe Analytics
    Adobe in my mind, like I I've had clients that have used it, it feels like more of an enterprise, large size company type of solution. so yeah, it's been one of the, the two, you know, as I've been in advertising for 15 years, like IT and Google Analytics are the two big …
    Incentivized
    Chose Adobe Analytics
    We evaluated and we currently use Mixpanel and we have Google Analytics on a couple of our properties. And honestly, once you get the hang of the Adobe Analytics workspace, the other products really don't stack up against it because the segmentation and the ability to create …
    Incentivized
    Chose Adobe Analytics
    Compared to Google Analytics, Adobe Analytics is more powerful for deep segmentation and global analysis. It’s a bit less intuitive, but we chose it for flexibility, better cross-channel attribution, and the ability to handle complex user journeys at scale, which mattered more …
    Incentivized
    Chose Adobe Analytics
    As I mentioned before, we identify a need to scale up our web performance in different languages and countries. Adobe Analytics allow us to use filters, segments, metrics inside an "all-in-one" report. No new web browser tabs to be loaded every time we need to change a date or …
    Incentivized
    Chose Adobe Analytics
    I haven't used others.
    Incentivized
    Chose Adobe Analytics
    I cant see direct compition with other products apart from one product which is Adobe Customer Journey Analytics. I'm generally suggesting to use Adobe Analytics with eCommerce platforms like Adobe Commerce as well as Adobe Experience Manager. It works best and easy to …
    Incentivized
    Chose Adobe Analytics
    Google Analytics had issues with Geo locations, and our Markets were tracking less and less users. Also the GA is based on sampled data and it was not flexible enough for us to create different segments and classifications.
    Incentivized
    Chose Adobe Analytics
    We initially had Adobe Analytics and later added other tools to the portfolio.
    Incentivized
    Chose Adobe Analytics
    NA
    Incentivized
    Chose Adobe Analytics
    Adobe Analytics far more comprehensive offering, the only advantage GA has is it's integration with Google Ads
    Incentivized
    Chose Adobe Analytics
    Both have their strengths and weaknesses
    Incentivized
    Chose Adobe Analytics
    it doesn't give the same results
    Incentivized
    Chose Adobe Analytics
    Different set up but just as easy to figure out and build the reports
    Incentivized
    Chose Adobe Analytics
    We felt Adobe Analytics was a much more robust platform and stacked that gave us much more depth into user behavior across our different channels. We needed a platform that had no sampling involved with a longer time. Period for analysis to ensure we were always able to pull …
    Incentivized
    Chose Adobe Analytics
    Adobe Analytics is a more advanced tool which is used for complex business needs and it does require a lot of setup from the backend. However, when compared to tools like Google Analytics, it is significantly better with customization, personalization and attribution. It is …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    180 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    140 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    180 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    104 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    101 Answers
    Features
    Adobe Analytics
    Web Analytics
    Comparison of Web Analytics features of Adobe Analytics
    Feature
    Adobe Analytics
    7.9
    100 Ratings
    2% below category average
    Lead Conversion Tracking7.591 Ratings
    Bounce Rate Measurement7.797 Ratings
    Device and Browser Reporting8.398 Ratings
    Pageview Tracking8.696 Ratings
    Event Tracking8.496 Ratings
    Reporting in real-time6.994 Ratings
    Referral Source Tracking8.094 Ratings
    Customizable Dashboards8.295 Ratings
    Best Alternatives
    Adobe Analytics
    Small Businesses
    Matomo Analytics
    Score9 out of 10
    Medium-sized Companies
    Lead Forensics
    Score8.9 out of 10
    Enterprises
    Chartbeat
    Score9.2 out of 10
    All AlternativesView all alternatives
    User Ratings
    Adobe Analytics
    Likelihood to Recommend
    8.3
    (281 ratings)
    Likelihood to Renew
    8.5
    (140 ratings)
    Usability
    8.2
    (133 ratings)
    Availability
    8.1
    (12 ratings)
    Performance
    8.0
    (11 ratings)
    Support Rating
    10.0
    (42 ratings)
    In-Person Training
    1.1
    (5 ratings)
    Online Training
    7.0
    (5 ratings)
    Implementation Rating
    3.0
    (11 ratings)
    Contract Terms and Pricing Model
    7.3
    (6 ratings)
    Product Scalability
    10.0
    (2 ratings)
    Professional Services
    7.9
    (5 ratings)
    User Testimonials
    Adobe Analytics
    Likelihood to Recommend
    Adobe
    About two years ago, we transitioned our property from a three-star hotel to a four-star resort after a multi-million-dollar renovation. In the conversion, we wanted to start reaching out to a younger, affluent demographic that had the means to spend for vacation in a resort area. First and foremost, we want to see if vacations are being booked by desktop computers, laptops or mobile phones. With Adobe Analytics, we can see how a Guest books a room. What do they view? What rooms types do they like? Are they comparing rooms and if they give up searching, where are they else looking and are they coming back. It is a feature where how can we complete the sale? The new process we are also trying to keep Guests on the site is ending our relationship with OpenTable and doing all our resort restaurant reservations in-house. If the Guests were exclusively using OpenTable, we could not track where else on our resort site they are going? Finally, what marketing promotional rates are getting the most drive from
    Incentivized
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    Pros
    Adobe
    • This product, Adobe Analytics, does a great job of helping us. I think it, it, it does an excellent job of outlining every step of the user journey, as well as giving a good, strong framework to work with as it relates to attribution, attribution of marketing data, and marketing channels, and how, where our users are coming from, how effective those marketing activities are.
    Incentivized
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    Cons
    Adobe
    • The tool is heavily a drag and drop kind of dashboard. You're building dashboards on the fly. So oftentimes, I learn my process and how to do things I'm comfortable with, that I can repeat, and get those answers on a consistent basis. But oftentimes, I may not find it easy to take it to the next level. So, areas that can improve are recommending or suggesting. Here's what you might try to improve in this report that you're looking at. Try adding in this metric, or try splicing it this way. Oftentimes, I feel like it requires me to go off and learn these techniques on the side, versus having them right there within the tool. Those recommendations, those helpful tips, and tricks.
    Incentivized
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    Likelihood to Renew
    Adobe
    We need it to discover threats long before they become a loophole in the security ecosystem. Also, it is very much compliant with customer standards and expectations. It provides marketing intelligence through in-depth analysis. Overall, a very good product to gain customer attention and thereby improve market
    Incentivized
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    Usability
    Adobe
    It is necessary to have a minimum knowledge on tracking tools so you can use the tool on full performance. It is not an introduction tool, so please bear that in mind. Once you got the knowledge you just need a small training on how to create your custom reports, where to find the components you need and how to add them to your dashboard. Then you share your report or create a rule for periodic sharing and it's done. Finally, if you have a lot of data stored the tool might be a little slower but that's ok.
    Incentivized
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    Reliability and Availability
    Adobe
    I do not ever recall a time when Adobe Analytics was unavailable to me to use in the 8 or so years I have been an end user of the product. My most-used day-to-day analytics tool Parse.ly however, generally has a multiple hours planned offline maintenance every two to four weeks, and sometimes has issues collecting realtime analytics that last anywhere between 15 minutes to an hour, and happen anywhere between 1 to 5 times a month.
    Incentivized
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    Performance
    Adobe
    Again, no issues here. Performance within the day updates hourly. other reports are updated overnight and available to access by the next morning. Pages load quickly, the site navigates easily and the UX is quite straightforward to get command over. On this front, I give Adobe kudos for building a great experience to work within
    Incentivized
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    Support Rating
    Adobe
    Support for Adobe Analytics is ok, it used to be worse years ago. Now, the technology team at Adobe is way more knowledgeable on the product itself as well as the implementation. They also study your custom implementation and have good knowledge of where your company stands. Dedicated support is something worth considering.
    Incentivized
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    In-Person Training
    Adobe
    It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive
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    Online Training
    Adobe
    The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
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    Implementation Rating
    Adobe
    One of the benefits and obstacles to successfully using Adobe Analytics is a great / more accurate implementation, make sure your analytics group is intimate with the details of the implementation and that the requirements are driven by the business.
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    Alternatives Considered
    Adobe
    We evaluated and we currently use Mixpanel and we have Google Analytics on a couple of our properties. And honestly, once you get the hang of the Adobe Analytics workspace, the other products really don't stack up against it because the segmentation and the ability to create reports pretty rapidly are invaluable.
    Read full review
    Contract Terms and Pricing Model
    Adobe
    Adobe Analytics is relatively affordable compared to other tools, given it provides a range of flexible variables to use that I have not found in any other tools so far. It is worth investing in if your company is medium or large-sized and brings a steady flow of revenue. For small companies, it can be overpriced.
    Incentivized
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    Scalability
    Adobe
    My organization uses Adobe Analytics across a multitude of brand portfolios. Each brand has multiple websites, mobile apps and some even have connected TV apps/channels on Roku and similar devices. Adobe can handle the multitude of properties that have simple, small(ish) websites and the larger brand properties that include web, mobile and connected TVs/OTT devices.
    Each of those larger brands has multiple categories and channels to keep track of. We can see the data by channel/device or aggregate all the data together. This gives our executive teams the full picture and the departmental teams the view they need to see their own performance.
    Incentivized
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    Professional Services
    Adobe
    The professional services team is one of the best teams for complex adobe analytics implementations, especially for clients having multiple website and mobile applications. However, the cost of professional services is a bit high which makes few clients opt out of it, but for large scale implementations they are very helpful
    Incentivized
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    Return on Investment
    Adobe
    • I'd say business results. We tend to see better media and marketing engagement as a result of using Adobe Analytics, and that's largely because we can measure the effectiveness of campaigns and we can figure out which ones are driving better engagement, whether it's top of funnel or bottom of funnel. That's probably the biggest business result we see. It's obviously we even use it for other non-traditional use cases like AB testing to figure out which experience is a better or not, that type of thing.
    Incentivized
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    ScreenShots

    Adobe Analytics Screenshots

    Screenshot of the Alert Builder in Adobe Analytics.Screenshot of an Analysis Workspace Training Tutorial in Adobe AnalyticsScreenshot of attribution in Adobe AnalyticsScreenshot of the Segment Builder in Adobe AnalyticsScreenshot of anomaly detection in Adobe AnalyticsScreenshot of the Alert Builder in Adobe Analytics