What users are saying about
Top Rated
150 Ratings
11 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

IBM ECM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Gary Douglas profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
IBM ECM
Role-based user permissions
Adobe Experience Manager
8.2
IBM ECM

Platform & Infrastructure

Adobe Experience Manager
7.6
IBM ECM
API
Adobe Experience Manager
7.5
IBM ECM
Internationalization / multi-language
Adobe Experience Manager
7.7
IBM ECM

Web Content Creation

Adobe Experience Manager
7.0
IBM ECM
WYSIWYG editor
Adobe Experience Manager
8.2
IBM ECM
Code quality / cleanliness
Adobe Experience Manager
7.0
IBM ECM
Admin section
Adobe Experience Manager
7.5
IBM ECM
Page templates
Adobe Experience Manager
6.9
IBM ECM
Library of website themes
Adobe Experience Manager
5.5
IBM ECM
Mobile optimization / responsive design
Adobe Experience Manager
7.0
IBM ECM
Publishing workflow
Adobe Experience Manager
8.0
IBM ECM
Form generator
Adobe Experience Manager
6.3
IBM ECM

Web Content Management

Adobe Experience Manager
6.1
IBM ECM
Content taxonomy
Adobe Experience Manager
6.6
IBM ECM
SEO support
Adobe Experience Manager
6.5
IBM ECM
Bulk management
Adobe Experience Manager
6.1
IBM ECM
Availability / breadth of extensions
Adobe Experience Manager
6.1
IBM ECM
Community / comment management
Adobe Experience Manager
5.4
IBM ECM

Pros

  • Media library and asset management is simplified, separating storage and also allowing developers to manage the workflow of the publishing process.
  • No addition of API services are required, using the same requests and data access layer for both front end and back end development simplifies the project lifecycle.
  • Duplicating code is easy, developers can simply copy components and reuse or rework for each use case.
Mike Plant profile photo
  • Scalability
  • Flexibility
  • Security
Eric Walk profile photo

Cons

  • Steep learning curve for both Authors and Developers when it comes to customized components and workflows.
  • Development community is small and somewhat closed. It keeps growing with the years as CQ becomes more popular, which is a good thing.
  • Expensive, both to purchase, train and certify. This makes it harder to learn unless companies are willing to spend thousands on official training.
Fernando Galeano profile photo
  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
Eric Walk profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
IBM ECM8.6
Based on 6 answers
I don't renew this product, however I will continue to recommend it to my customers as it is a best-in-class product that can be used to solve most document related problems in business.
Eric Walk profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
IBM ECM7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo
Both products are solid choices and have good and bad points. The biggest differences are in the way they scale and the features to help users in remote locations. Documentum handles remote offices with lower overhead at each site, but is more complicated to scale horizontally. IBM ECM can scales horizontally with ease, but requires greater overhead to stand up remote sites. The issue of remote sites, however, is becoming less and less relevant as the WAN backbones become more robust each year.
Eric Walk profile photo

Return on Investment

  • Extreme flexibility and speed to publish new pages with as little as a few hours of notice. This allowed us to be more efficient in handling landing pages for lead generation.
  • Powerful technology stack that allows for an infinite amount of customization. New ideas came up as we learned all the capabilities of CQ. It helped us innovate in the way we build and author pages.
  • Poor documentation and small community slowed our initial ramp up and development times until first release. By now this should have improved with the increased popularity.
Fernando Galeano profile photo
  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details