Adobe Learning Manager vs. Mattersight Predictive Behavioral Routing (discontinued)

It's good if you have a good use case for that feed. I do know that you have to incorporate it in a process in isolation. It's not you don't realize the full value, so you have to incorporate it into an overall improvement process. I would say the pro cases are marketing optimization with respect to campaigns. And I would say that the areas it's not well suited is in distilling attribution. So if you were to take all of the improvements that it suggested, the numbers exceed revenue, which isn't real, but that's a hard problem to solve. Nobody's really solved that problem well. So distilling the attribution piece would be good. And it is well suited for marketing campaigns in the ideation phase of so

Incentivized

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Incentivized

• Rich and engaging learning experiences that capture employees' attention.
• Is multi-device capable so our teams can take classes where it's most convenient for them during the day, especially if they don't have an assigned static workstation?
• Allows us to personalize compliance training based on where our employees are at in the organizational chart, competencies, and requirements.

Incentivized

• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

Incentivized

• High initial set-up cost and licensing fees for all employees at one go
• Once a courses been enrolled by employee, there's no function to remove those courses by themselves.
• Mobile version not working very well and some contents not able to load, e.g. Leaderboard, Level.

Incentivized

• ISG could use more in depth reporting that is available on demand.

Currently, our company uses this program and another competitor for our learning management software. We like the adaptability of this program and appreciate the customer service that Adobe provides, however the other program is starting to turn out to be a better value for our company as they improve their compatibility.

Incentivized

In general, the user experience in Adobe Learning Manager is very satisfactory. The layout of the interface, the structure and the order of the available functionalities make it very intuitive and usable. The adaptation to mobile devices is very convenient since most of the participants connect through these electronic devices.

Incentivized

On a few occasions, I've logged in to issue a test to a staff member and my course would just spin. I've had to reschedule several test attempts due to this. In my opinion, the issue was not resolved by Adobe

Incentivized

The performance of Adobe Captivate Prime is also extremely good. The user interface is fast and easy to load. The complexity is not nearly as bad as some of the other programs on the market. Speed was not impacted.

Incentivized

I think they have a competent, friendly and "resolving" team. I have only ever been met with a willingness to assist any and every query I have come across. Roy who is one of the technical people is amazing, and so is my Customer Success Manager, Hema! I do not know what I would do without them.

Incentivized

Training by my staff was quick. Could have been a bit longer. Had to pick up on things myself

Incentivized

Trial period was great, and It let me plenty of time to try the different feature of the platform. However, when we decided to move forward, the ADOBE team was slow and not reactive at all. Actually after 2 years, I am still waiting for answers which is quite unacceptable.

Incentivized

360 keeps up the Adobe learning manager. It even outclasses it in certain parts, but with a huge stalwart tech giant like Adobe, it is hard to keep up. Many of the features are present, but there's always that final touch missing. And it is always trying to play catchup.

Incentivized

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

Incentivized

The product's overall scalability and flexibility is extremely good. I wish that the other products our company uses were this flexible! The product is easy to deploy across multiple departments and teams as needed.

Incentivized

• We are a small organization, so for now, we aren't quite sure if our ROI is working. But are confident in how this system will help us grow.
• Our consumers have been truly delighted about the LMS and view us at a much more professional level now.
• High level of security is very positive.

Incentivized

• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction