Good product for Beginners
Updated March 12, 2021

Good product for Beginners

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

Currently, Prime is being used across the entire organization. We'd like to expand to external partners but are not quite ready to make the leap. During New Hire training, I provide access to courses I created as an Instructional Designer in Adobe Captivate. As new hires progress through the LMS courses, they are graded on short quizzes.
  • The ability to pull reports showing what the user answered correctly and incorrectly.
  • The ability to provide other manager's access to their direct reports learning progression.
  • Workflow is very editable. For example, once a user completes __ course, the LMS will automatically make ___ course available.
  • Although reporting provides detailed reports, it does not always work correctly. Frequently, scores will not publish correctly leaving only a percentage to be viewed.
  • When Prime is updated, I frequently have to reach out to the developers advising that something is not working correctly. I use Captivate for instructional creation.
  • Customer service is not always easy to reach.
  • To date, there has been quite a bit of ROI. Without Prime, our staff would not have the ability to reinforce their learning on their own.
  • Prime has also opened the eyes of my colleagues to the importance of having an LMS. I'm not sure if Prime will be our LMS forever, but it certainly did its job as a beginner LMS.
Prime had just launched an update that did not mesh well with my existing Captivate courses. I reach out and within a few hours, I had a fix for my problem. The CSM walked me through how to fix the issue, even going as far as recreating a project of mine with minor changes that accommodated the update.
I really selected Prime because of the ability to send my captivate projects directly to Prime. I have not explored many other products.
In my experience, Adobe Captivate Prime is well suited for most scenarios. How well it's suited for them is determined by two things:
  1. How well you (or the LMS manager) are familiar with Prime capabilities and workarounds.
  2. How experienced the Instructional Designer is.
Most often, the workaround is found within the system used to create the course content (i.e Captivate) and not within Prime.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Not Rated
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Using Adobe Captivate Prime

50 - Employees use Prime in our organization to support in-class learning. Prime provides a very easy approach to creating asynchronous learning.
2 - Myself, and the Instructional designer support Adobe Prime. The usability is pretty easy, however, it helps to have experience operating an LMS before. There are a lot of options and configurability that getting the system just right can be a little overwhelming.
  • On-going Training
  • Asynchronous Learning
  • Learning Progression
  • Learning Programs
  • Video Training
  • Taking attendance for live training
My company is currently using WordPress for our internal Resource Center. Although Prime has proved to be a great LMS option, we will be transitioning to LearnDash in the near future as it is built for WordPress users.

Evaluating Adobe Captivate Prime and Competitors

  • Product Usability
  • Product Reputation
Because I currently use Adobe Captivate to create my computer based training content, it seemed logical to use an LMS that was built around that software. Also, with as many products and the price of them, I assumed Adobe would offer fantastic support for their product. Their support is 7/10 in my opinion.
We are actually currently in the process of building another LMS, LearnDash. The pros of captivate prime are not out weight the benefit of housing our LMS within our internal Resource Center.

Do you think Adobe Learning Manager delivers good value for the price?

Not sure

Are you happy with Adobe Learning Manager's feature set?


Did Adobe Learning Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Learning Manager go as expected?


Would you buy Adobe Learning Manager again?


Adobe Captivate Prime Implementation

N/A. A staff member implemented the prime.
  • Implemented by a staff member

Adobe Captivate Prime Training

Yes and no. The system can be very simple depending on what you are trying to do. I can also easily become very complex. As stated in other areas of this review, the reporting feature of Prime really needs it's own design team if it does not already have one. There is a lot to be desired there.

Configuring Adobe Captivate Prime

I do think the configurability is too limited. On the Learner profile, the colors can be changed and select features added and removed. There is not a lot of customization aside from those options.
Have a clear idea of what you are after. Without that, it's easy to get lost in how you want the system to perform and be viewed by others.
Some - we have done small customizations to the interface - The default interface offers a lot of features that are either too difficult to use or we just don't need. It is nice to have them available though.
No - we have not done any custom code

Adobe Captivate Prime Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Need to explain problems multiple times
We do not have premium support. In my experience, I usually troubleshoot the system myself before reaching out. Often times, I'm able to find a work around to issues without having to communicate with Adobe.
Yes - It took some time to get resolved but I was kept in contact with. However, there are still bugs that have been reported in the past that are still unresolved.
I chose a rating of 7/10 because although Adobe support does seem to be available, I'm often sent to different teams who I have to explain my issue to multiple times. It's also frustrating because I use Captivate as my course creation software. In my mind, the connection between Captivate and Captivate Prime should be seamless as I assume these two systems were designed as a result of one another.

Using Adobe Captivate Prime

Like to use
Relatively simple
Easy to use
Technical support not required
Feel confident using
  • Assigning courses
  • Enrolling users
  • loading courses
  • Reporting
  • Courses with a Question Pool
  • Removing a course from a user profile
Reporting is a HUGE factor in any LMS. We also have some complex courses we built in Captivate and loaded to Captivate Prime. Captivate Prime often times does not accurately report the scores. Therefore, I have spent a great deal of time trying to get the scores to compute.

Adobe Captivate Prime Reliability

There has been no limit to space that I am aware of.
On a few occasions, I've logged in to issue a test to a staff member and my course would just spin. I've had to reschedule several test attempts due to this. In my opinion, the issue was not resolved by Adobe.
As far as speed goes, Prime is fantastic. No issues there.

Integrating Adobe Captivate Prime

No issues integrating with Adobe Captivate at all.
  • Adobe Captivate
Simple for the most part. There is an option within Captivate to publish the project directly to captivate prime. I will miss this feature in our future LMS.
  • File import/export
  • Single Signon
If you have Adobe Captivate, all of your courses should be able to be imported into Prime pretty seamlessly. The issue will be with reporting if anything at all.

Relationship with Adobe

I did not work with sales.
The contact at Adobe was great. The product is expensive for a small company but the contact was great.
I did not negotiate.
Nope. Good luck!

Upgrading Adobe Captivate Prime

Yes - Minimal down time, it depends on what minimal means to you? There was an instance where a new release was available and ALL of my projects would not play. It was resolved relatively quickly but with a name like Adobe, I expect more QA.