RUN Powered by ADP® vs. Infor Human Resources

When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.

Incentivized

It is a software that I faithfully recommend to HR managers, as it generates productivity for employees, the data recording is accurate, from the entry to the exit of the workers, the payroll management is excellent, it is a software-based on the cloud, generates productivity and the information recorded by the system is true, employees are motivated to be better because this system records their data.

Incentivized

• Once set up RUN is simple enough for non-accountants to feel comfortable navigating
• RUN provides ample notifications to ensure payroll is processed in time for employees to receive their pay checks on schedule.
• RUN does a great job of making sure all state and federal reporting is taken care of

Incentivized

• Purchase Orders
• Goods Receiving Notes
• Research

Incentivized

• Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly.
• The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created.
• Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll.

Incentivized

• The only flaw we've found in Infor HCM is how slow the tech support is, they're not really fast when we need help.

Incentivized

It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

very easy to learn i think it took maybe one payroll to have it down and we were up and running

Incentivized

Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.

Incentivized

While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

• Our client list tripled in less than two years because current clients spoke positively of ADP
• Since our client list tripled, so did our revenue which was a tremendous increase
• ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it

Incentivized

• Infor HCM is accessible software, it generates productivity, boosts individual effort, records data automatically and with accurate information, it really is a necessary software to evaluate the performance of employees and generate productivity among them.

Incentivized