Gets the job done
Updated August 29, 2023

Gets the job done

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I've used ZipRecruiter. It was a bit challenging to customize for our needs, but a good option to have. ZipRecruiter allows one free ad at a time, which is very helpful. We got a significant amount of resumes. Have also used the Background Check service, which is nice because it's free for a basic search.
It is used for payroll processing, time and attendance, as well as Background checks with the HR Portal. Included in time and attendance are leave accruals and requests.

Pros

  • Onboarding new hires: acquiring the needed information from them
  • Verifies banking information so that first check is Direct Deposit
  • Shows an alert if Payroll is different for an individual

Cons

  • Reliability. Frequent problems logging into platform
  • Registering Time entries correctly
  • Time Off Requests: Confirmation email should show the type of request employee submitted, not just the date
  • Platform needs to be fully functional on Firefox
  • Notes function in Time & Attendance glitches often and notes cannot be found.
  • Reduced paper usage during onboarding
  • Eliminates need for completion of direct deposit forms and W-4s
  • Employee doesn't have to submit voided check
This is probably the best part of RUN Powered by ADP®. I get fewer phone calls and emails with requests for information now that the staff can self-service. Very grateful for this feature. It would be great if a link to a tutorial was available on the site where employees are accessing their data.
It allows the user quick access to pay stubs and their W2s.
Customer Service--wait times are much shorter with ADP. I must say that my previous vendor had US based customer service, which made communication easy about issues to be resolved. ADPs customer service is mostly in other countries, which often presents a challenge in understanding the agent. This is the only aspect that is not better than my previous product.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

No

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

Yes

RUN Powered by ADP® is great for a tech-savvy workforce that is accustomed to doing everything on a computer. Older users who are accustomed to paper will be challenged with RUN Powered by ADP®. The onboarding manager for new customers disappears after the account is active for payroll. It's not easy to form relationships with a "go-to person".

RUN Powered by ADP® Feature Ratings

Payroll Management
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10

Using RUN Powered by ADP®

2 - Both users are members of Management. One is the business owner. I am the primary user.
1 - As the Manager, I am the account Admin and get the complaints if anything goes wrong. We have to speak with Client Services if the issue is anything beyond User Error, so there's not a particular skill set needed or used.
  • Payroll
  • Requesting time off
  • Time Tracking
  • Performing free basic background checks as well as extensive checks for a fee
  • To keep a record of employee's emergency contacts
  • to keep track of different names an employee may use
  • to track money they may owe the company
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.

Evaluating RUN Powered by ADP® and Competitors

Yes - One major factor was Worker's Compensation. The RUN platform includes tracking and payment of WC premiums with each pay cycle. For us, this has eliminated the annual audit process which was very, very time consuming. The actual cost of WC coverage is cheaper through ADP than the coverage that the company was able to acquire independently. The time keeping function is integrated with the RUN website, which is helpful and a time saver.
  • Ease of Use
  • Other
ADP has the most name recognition among payroll providers, so it was an easy choice. I had other colleagues to recommend it to me many years ago.
I would have at least done a demo with other payroll providers prior to selecting ADP.

Using RUN Powered by ADP®

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
  • Adding demographic data
  • Adding deductions and earnings
  • Not having to manually transfer hours worked to the payroll side and having hours update in real time when changes are made in Time and Attendance

Comments

  • Alex T | TrustRadius Reviewer
    Alex T
    commented a year ago
    Thank you for your review of RUN. We love hearing that our product delivers for you. Adding value through our services and giving you time back to focus on running your business is what we strive for. I've noted your feedback on the time entry issue and others to share it with our internal teams. Thanks again! -Your RUN Team

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