Item: RUN Powered by ADP®
Rating: 8
Author: Verified User

HR Capabilities

I've used ZipRecruiter. It was a bit challenging to customize for our needs, but a good option to have. ZipRecruiter allows one free ad at a time, which is very helpful. We got a significant amount of resumes. Have also used the Background Check service, which is nice because it's free for a basic search.

Use Cases and Deployment Scope

It is used for payroll processing, time and attendance, as well as Background checks with the HR Portal. Included in time and attendance are leave accruals and requests.

Pros and Cons

Onboarding new hires: acquiring the needed information from them
Verifies banking information so that first check is Direct Deposit
Shows an alert if Payroll is different for an individual

Reliability. Frequent problems logging into platform
Registering Time entries correctly
Time Off Requests: Confirmation email should show the type of request employee submitted, not just the date
Platform needs to be fully functional on Firefox
Notes function in Time & Attendance glitches often and notes cannot be found.

Return on Investment

Reduced paper usage during onboarding
Eliminates need for completion of direct deposit forms and W-4s
Employee doesn't have to submit voided check

Employee Self-Service

This is probably the best part of RUN Powered by ADP®. I get fewer phone calls and emails with requests for information now that the staff can self-service. Very grateful for this feature. It would be great if a link to a tutorial was available on the site where employees are accessing their data.

RUN ADP Mobile App

It allows the user quick access to pay stubs and their W2s.

Alternatives Considered

Customer Service--wait times are much shorter with ADP. I must say that my previous vendor had US based customer service, which made communication easy about issues to be resolved. ADPs customer service is mostly in other countries, which often presents a challenge in understanding the agent. This is the only aspect that is not better than my previous product.

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

No

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

Yes

Other Software Used

QuickBooks Desktop Pro, GoDaddy, Adobe Acrobat Reader

Likelihood to Recommend

RUN Powered by ADP® is great for a tech-savvy workforce that is accustomed to doing everything on a computer. Older users who are accustomed to paper will be challenged with RUN Powered by ADP®. The onboarding manager for new customers disappears after the account is active for payroll. It's not easy to form relationships with a "go-to person".

Users and Roles

2 - Both users are members of Management. One is the business owner. I am the primary user.

Support Headcount Required

1 - As the Manager, I am the account Admin and get the complaints if anything goes wrong. We have to speak with Client Services if the issue is anything beyond User Error, so there's not a particular skill set needed or used.

Business Processes Supported

Payroll
Requesting time off
Time Tracking

Innovative Uses

Performing free basic background checks as well as extensive checks for a fee
To keep a record of employee's emergency contacts

Future Planned Uses

to keep track of different names an employee may use
to track money they may owe the company

Likelihood to Renew

9

It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.

Products Replaced

Yes - One major factor was Worker's Compensation. The RUN platform includes tracking and payment of WC premiums with each pay cycle. For us, this has eliminated the annual audit process which was very, very time consuming. The actual cost of WC coverage is cheaper through ADP than the coverage that the company was able to acquire independently. The time keeping function is integrated with the RUN website, which is helpful and a time saver.

Key Differentiators

Ease of Use
Other

ADP has the most name recognition among payroll providers, so it was an easy choice. I had other colleagues to recommend it to me many years ago.

Evaluation Lessons Learned

I would have at least done a demo with other payroll providers prior to selecting ADP.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using	Requires technical support

Easy Tasks

Adding demographic data
Adding deductions and earnings
Not having to manually transfer hours worked to the payroll side and having hours update in real time when changes are made in Time and Attendance

Gets the job done

Overall Satisfaction with RUN Powered by ADP®