The RUN Powered by ADP® cloud-based solution is used to pay employees. It also includes HR and hiring tools, as well as benefits, helping small businesses grow and manage their teams.
I have none of ADP and their stellar reputation with different companies for years and have utilized their services as an employee and now as a business owner.
We were not able to keep a PEO for business purposes and had to change. Since we were with ADP TotalSource, sales offered RUN Powered by ADP® but we probably would have been better off with a whole different product/brand. RUN Powered by ADP® associates promised ease and smooth …
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Employee
Chose RUN Powered by ADP®
DP has been our first payroll processing company. We selected RUN Powered by ADP® based on conveniences and pricing.
We switched from QuickBooks Online Payroll to ADP. The interface and look of QBO was better than ADP, but the service and understanding of how errors affect our staff and our firm with regard to tax implications is FAR greater with ADP. QBO took over 8 months and more than 3 …
I moved from Paychex to ADP due to 1: an excellent sales rep. 2: Lower cost
3: easier platform 4: more knowledgeable customer service 5: better mobile app
I selected RUN Powered by ADP® based on recommendations from other nonprofit executives. RUN made the process relatively easy. We are new to having to run payroll, so did not move from (and cannot compare RUN to) any other platform.
We have a great relationship with ADP for other clients. It was kind of a no brainer to switch to them. Big difference with customer support and ease of use.
The last product we had, my boss/husband was calling in the payroll amounts. When I took over I knew that was not going to work. I needed to see and quickly enter the information and just be able to push a button to get the payroll processed. There is no waiting for a call back …
Management selected RUN Powered by ADP before my employment but I am thrilled with the product, it's flexibility and ease. I feel like ADP has though of every question for something I need or want and has it in place.
This is the software my firm decided to use, I did not have a say on what was selected, but it seems like the most up to date software on the market right now.
RUN Powered by ADP® is stronger than QuickBooks Online for payroll and HR because it offers advanced HR tools (job postings, compliance support, employee handbooks), friendly, extended hours live support, and integration with numerous platforms. QuickBooks focuses mainly on …
Gusto is more expensive when you have more employees.
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Director
Chose RUN Powered by ADP®
We had a different payroll provider that was also our CPA firm. It was a nightmare. They were not easy to work with. It cost more money than ADP. there were incorrect payroll calculations. Some employees didn't get the right pay. I love ADP's customer service.
Switched because ADP reached out to me, and they had a better pricing option, along with the integrated PTO tracking. I had MUCH higher hopes for the "flawless" transition, which has demanded way too much of my time to discover and fix the issues (which is still ongoing). So I …
I feel I spend much less time doing payroll, finding stuff and getting the information I need from reports. Their reports are so much better than Paycor's reports. Also, they didn't have an HR feature which I have found invaluable for answering questions and for creating a …
We selected RUN Powered by ADP because it is user-friendly and saves time and money for the company. Customer service is also a lot more accessible. Our previous provider was not easy to use, the employees could not self-serve and the customer service was outsourced, and …
Sage is clunkier than ADP, in that it's more difficult to manually adjust changing salaries. Also, one must separately enter paycheck EFTs into one's online banking account after completing payroll. Doing everything at one time in ADP RUN saves me up to 45 minutes each payroll …
Our accountant preferred ADP over Gusto because there was more flexibility to run catch up payroll for withholding and/or 401k payments. Personally, I thought Gusto was much easier to navigate and use, but our accountant disagreed. And honestly, making her happy so her job is …
Verified User
Director
Chose RUN Powered by ADP®
I inherited RUN Powered by ADP from my predecessor and do not plan on changing. Their customer service has been great, it is easy to use, and our employees have no trouble using it!
RUN Powered by ADP has proven very flexible with creating a salary for certain hourly staff who have repeating hours so hours do not have to be input each payroll. Also, some staff earn pto like full time staff though they do not work full time. Creating these categories, inputting and tracking is easy. Separating the hours worked from the pto area would make things more clear.
When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of
RUN Powered by ADP® is stronger than QuickBooks Online for payroll and HR because it offers advanced HR tools (job postings, compliance support, employee handbooks), friendly, extended hours live support, and integration with numerous platforms. QuickBooks focuses mainly on payroll/accounting, while ADP provides broader HR capabilities, scalability, and compliance expertise along with extensive training.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
