RUN Powered by ADP® vs. NEOGOV Manage

RUN Powered by ADP® is well suited for managing payroll, timekeeping, onboarding new hires, storing addresses and direct deposit details, issuing checks, posting jobs, and handling W‑2s/1099s. It ensures accuracy and compliance. It’s less appropriate for advanced HR analytics or complex workforce planning beyond basic payroll and employee data management. This may also be based upon my limited knowledge/training on their more advanced features. Open to suggestions

Incentivized

• Payroll - special categories, pay circumstances, and tracking.
• Onboarding - the ease of getting your team in the know.
• Workers Compensation - not having to do the reconciliation!
• State specific mandatory training for our staff - done through the APP!
• Record keeping - tracking PLAWA, Vacations.
• The many ways you can stay connected - the Podcasts, Advisory Circle, and webinars are fabulous.

Incentivized

• When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
• I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
• I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.

Incentivized

It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

very easy to learn i think it took maybe one payroll to have it down and we were up and running

Incentivized

Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.

Incentivized

ADP seemed to have more customer service capabilities, I can get questions answered pretty quickly vs. the previous company we used. Also, the fact that you can utilize several products under the RUN Powered by ADP® umbrella was a plus. We feel the product is easier to use and the learning curve was minimal. Customer service is easily accessible.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

• RUN Powered by ADP® saves us an inordinate amount of time because payroll reports are complete immediately after payroll is submitted. Other companies have a 20-min cycle after submittal before reports are made available.
• RUN Powered by ADP® saves us time by allowing processors to update/change the paycheck date without emailing and requesting an update. It can be done when WE are ready! Relying on the availability of an assigned processing agent at other companies is a time drain.
• RUN Powered by ADP® provides a personable representative who is devoted to our practice and is knowledgeable about our client.

Incentivized