| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ADP TotalSource | Score7.3 out of 10 | N/A | ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to… | N/A |
 Paycom | Score8.6 out of 10 | N/A | Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Considered Both Products | Chose ADP TotalSource Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Paycom Paycom is much better as it allows us to assign training and recruit. Whereas ADP had to download a third party application to use these. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Paycom So far it is night and day. In my experience, ADP provides a much better platform, much improved customer service, and overall attentiveness to their customers. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom We left our last product carrier due to the lack of support we got. We gave them a year and a half to improve before terminating our relationship. It took an average of 7 days to complete a support request (no matter the urgency). Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom It used to take me hours to work between ADP Resource and ezLabor, Paycom does it in less than 30. We also must have been getting the bonus rate from ADP because it's a lot cheaper than what they were billing us for their outdated and discontinued software. I have used other … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom Paycom was the service that met all of our needs at the best value. Others are more expensive or lacked all of the operational items that we wanted to cover. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom I find Paycom's software to be easier to understand and use. The process of actually running payroll is super simplified and easy to manipulate. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom I have used ADP and found it to be difficult to intuit without a lot of prior knowledge and exposure to the configuration. Paycom is easy to understand, even if you have no prior exposure to the system. ADP uses a marketplace approach to provide additional services that can … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom Paycom has far better and more reliable customer service and is very user-friendly. Accurate payroll processing the first time, every time. Very cost-effective. Paycom has superior applicant tracking, easy-to-use tax return data for hiring veterans, etc. Paycom team members … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Paycom learning curve to transition was a bit of a challenge. Experienced, "I know it's in here, in Paycom...I know the data is here...where do i find it" lots of hunt and click time. But again, that's a learning curve and i wasn't a part of the initial implementation. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
31% Would buy again 5 Answers | 94% Would buy again 592 Answers | |
| Delivers good value for the price | ||
43% Delivers good value for the price 6 Answers | 96% Delivers good value for the price 531 Answers | |
| Happy with the feature set | ||
44% Happy with the feature set 7 Answers | 96% Happy with the feature set 602 Answers | |
| Lived up to sales and marketing promises | ||
33% Lived up to sales and marketing promises 5 Answers | 88% Lived up to sales and marketing promises 415 Answers | |
| Implementation went as expected | ||
43% Implementation went as expected 6 Answers | 82% Implementation went as expected 375 Answers | |
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| ADP TotalSource | Paycom | |
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| Small Businesses |  Justworks Score7.2 out of 10 |  UZIO Score9.4 out of 10 |
| Medium-sized Companies | Justworks Score7.2 out of 10 |  Zoho People Score8.6 out of 10 |
| Enterprises | No answers on this topic |  PeopleStrong Score10 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| ADP TotalSource | Paycom | |
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| Likelihood to Recommend | 9.9 | 8.7 |
| Likelihood to Renew | - | 9.1 |
| Usability | 9.1 | 9.0 |
| Availability | - | 9.5 |
| Performance | - | 9.0 |
| Support Rating | 3.3 | 8.9 |
| In-Person Training | - | 10.0 |
| Online Training | - | 8.0 |
| Implementation Rating | - | 6.5 |
| Configurability | - | 8.0 |
| Ease of integration | - | 8.5 |
| Product Scalability | - | 7.5 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 9.0 |
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| ScreenShots | ADP TotalSource Screenshots    | Paycom Screenshots   |
