ADP TotalSource vs. Paycom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.1 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
Paycom
Score 7.4 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
ADP TotalSourcePaycom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourcePaycom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourcePaycom
Considered Both Products
ADP TotalSource
Chose ADP TotalSource
ADP is more robust and user friendly solution compared to Paycom. Using Paycom would have required sourcing additional vendors to meet our HR needs. ADP provided more functionality and overall was a better fit for our organization despite the higher price tag.
Paycom
Chose Paycom
So far it is night and day. In my experience, ADP provides a much better platform, much improved customer service, and overall attentiveness to their customers.
Chose Paycom
We left our last product carrier due to the lack of support we got. We gave them a year and a half to improve before terminating our relationship. It took an average of 7 days to complete a support request (no matter the urgency).
Chose Paycom
It used to take me hours to work between ADP Resource and ezLabor, Paycom does it in less than 30. We also must have been getting the bonus rate from ADP because it's a lot cheaper than what they were billing us for their outdated and discontinued software. I have used other …
Chose Paycom
Paycom was the service that met all of our needs at the best value. Others are more expensive or lacked all of the operational items that we wanted to cover.
Chose Paycom
I find Paycom's software to be easier to understand and use. The process of actually running payroll is super simplified and easy to manipulate.
Chose Paycom
I found ADP reporting to be much more cumbersome than Paycom. ADP was extremely expensive comparably at the time I used them and that was what drove the switch to Paycom. Paycom constantly updates their platform and offers webinars each month that highlight the new changes.
Chose Paycom
Paycom is by far the best of the systems I have used. It is more intuitive and easier to navigate. ADP's systems were horrible, and their implementation and management teams are not good. I do not recommend ADP at all.
Chose Paycom
No customer service. The wait was really long to get any questions answered. Reporting wasn't good or user-friendly.
Chose Paycom
I have used ADP and found it to be difficult to intuit without a lot of prior knowledge and exposure to the configuration. Paycom is easy to understand, even if you have no prior exposure to the system. ADP uses a marketplace approach to provide additional services that can …
Chose Paycom
I did not select either system. I am not over HR.
Chose Paycom
Paycom has far better and more reliable customer service and is very user-friendly. Accurate payroll processing the first time, every time. Very cost-effective. Paycom has superior applicant tracking, easy-to-use tax return data for hiring veterans, etc. Paycom team members …
Chose Paycom
learning curve to transition was a bit of a challenge. Experienced, "I know it's in here, in Paycom...I know the data is here...where do i find it" lots of hunt and click time. But again, that's a learning curve and i wasn't a part of the initial implementation.
Chose Paycom
Much more intuitive.
Chose Paycom
We used multiple versions of ADP over the years and each was awful to use. Paycom's customer support was so much better than that of ADP and that was a huge selling point. ADPs customer service was awful! You were routed to India every time you had a question and no-one could …
Top Pros
Top Cons
Features
ADP TotalSourcePaycom
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
7.2
362 Ratings
9% below category average
Employee demographic data00 Ratings7.7327 Ratings
Employment history00 Ratings7.5313 Ratings
Job profiles and administration00 Ratings7.3316 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.1317 Ratings
Organizational charting00 Ratings6.2238 Ratings
Organization and location management00 Ratings7.6275 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.7261 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
7.8
376 Ratings
3% below category average
Pay calculation00 Ratings8.4365 Ratings
Support for external payroll vendors00 Ratings6.447 Ratings
Off-cycle/On-Demand payment00 Ratings8.713 Ratings
Benefit plan administration00 Ratings8.0313 Ratings
Direct deposit files00 Ratings8.2365 Ratings
Salary revision and increment management00 Ratings7.5300 Ratings
Reimbursement management00 Ratings7.3204 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
7.7
332 Ratings
5% below category average
Approval workflow00 Ratings7.5317 Ratings
Balance details00 Ratings7.7317 Ratings
Annual carry-forward and encashment00 Ratings8.0262 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
7.7
377 Ratings
6% below category average
View and generate pay and benefit information00 Ratings8.2370 Ratings
Update personal information00 Ratings8.5373 Ratings
View company policy documentation00 Ratings7.7332 Ratings
Employee recognition00 Ratings6.2179 Ratings
View job history00 Ratings7.7294 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
4.9
26 Ratings
46% below category average
Tracking of all physical assets00 Ratings4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
6.6
323 Ratings
15% below category average
Report builder00 Ratings7.0317 Ratings
Pre-built reports00 Ratings6.9314 Ratings
Ability to combine HR data with external data00 Ratings5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
7.4
319 Ratings
8% below category average
New hire portal00 Ratings7.7316 Ratings
Manager tracking tools00 Ratings7.1273 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
5.5
184 Ratings
39% below category average
Corporate goal setting00 Ratings4.236 Ratings
Individual goal setting00 Ratings6.4171 Ratings
Line-of sight-visibility00 Ratings4.835 Ratings
Performance tracking00 Ratings6.4180 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
6.9
231 Ratings
15% below category average
Performance plans00 Ratings7.1214 Ratings
Performance improvement plans00 Ratings7.0202 Ratings
Review status tracking00 Ratings7.0207 Ratings
Review reminders00 Ratings7.1213 Ratings
Multiple review frequency00 Ratings6.4191 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
6.8
34 Ratings
15% below category average
Create succession plans/pools00 Ratings9.124 Ratings
Candidate ranking00 Ratings6.830 Ratings
Candidate search00 Ratings5.833 Ratings
Candidate development00 Ratings5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP TotalSource
-
Ratings
Paycom
6.3
223 Ratings
22% below category average
Job Requisition Management00 Ratings6.3199 Ratings
Company Website Posting00 Ratings6.5196 Ratings
Publish to Social Media00 Ratings6.2156 Ratings
Job Search Site Posting00 Ratings6.1182 Ratings
Duplicate Candidate Prevention00 Ratings6.4170 Ratings
Applicant Tracking00 Ratings6.2205 Ratings
Notifications and Alerts00 Ratings6.4209 Ratings
Best Alternatives
ADP TotalSourcePaycom
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourcePaycom
Likelihood to Recommend
1.0
(16 ratings)
7.6
(396 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(21 ratings)
Usability
-
(0 ratings)
8.6
(24 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
3.3
(3 ratings)
9.0
(52 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(7 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
ADP TotalSourcePaycom
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
Paycom
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
Paycom
  • GL set up can be clunky until you understand how it works.
  • Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
  • Advanced Report Writer would be nice to combine multiple areas into one report easily.
Read full review
Likelihood to Renew
ADP
No answers on this topic
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
Usability
ADP
No answers on this topic
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
Reliability and Availability
ADP
No answers on this topic
Paycom
They are very dependable and I have never experience any outages
Read full review
Performance
ADP
No answers on this topic
Paycom
Yes, Paycom's performance is excellent, no issues.
Read full review
Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
In-Person Training
ADP
No answers on this topic
Paycom
They were a sales person and not really a good trainer.
Read full review
Online Training
ADP
No answers on this topic
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review
Implementation Rating
ADP
No answers on this topic
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review
Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
Read full review
Scalability
ADP
No answers on this topic
Paycom
They are not able to meet our current needs
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
ScreenShots

Paycom Screenshots

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