What users are saying about
Top Rated
62 Ratings

Microsoft Dynamics 365

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Top Rated
435 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101

Microsoft Dynamics 365

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Top Rated
435 Ratings
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Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited as a business tool bringing together sales and marketing in a comprehensive and intelligent way. It offers a friendly and user-friendly interface for those looking to integrate with other software products. It allows synchronization and organization of contacts and saves time by eliminating menial administrative tasks.
No photo available

Microsoft Dynamics 365

Microsoft Dynamics is super helpful in terms of how I conduct my business day to day. I am constantly interfacing with customers in my role of account management and it is important to have proper technology to help me do this as seamlessly and efficiently as possible. It is easy to use and the interface is pretty straight forward when you're used to it.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Microsoft Dynamics 365
7.9
Customer data management / contact management
Agile CRM
8.7
Microsoft Dynamics 365
7.9
Workflow management
Agile CRM
7.4
Microsoft Dynamics 365
7.8
Territory management
Agile CRM
6.8
Microsoft Dynamics 365
8.0
Opportunity management
Agile CRM
8.0
Microsoft Dynamics 365
8.4
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Microsoft Dynamics 365
8.0
Contract management
Agile CRM
7.6
Microsoft Dynamics 365
7.8
Quote & order management
Agile CRM
6.6
Microsoft Dynamics 365
7.3
Interaction tracking
Agile CRM
8.4
Microsoft Dynamics 365
8.3
Channel / partner relationship management
Agile CRM
8.6
Microsoft Dynamics 365
8.1

Customer Service & Support

Agile CRM
6.8
Microsoft Dynamics 365
8.0
Case management
Agile CRM
7.0
Microsoft Dynamics 365
8.3
Call center management
Agile CRM
6.4
Microsoft Dynamics 365
7.9
Help desk management
Agile CRM
7.0
Microsoft Dynamics 365
7.7

Marketing Automation

Agile CRM
8.5
Microsoft Dynamics 365
7.1
Lead management
Agile CRM
8.6
Microsoft Dynamics 365
7.3
Email marketing
Agile CRM
8.5
Microsoft Dynamics 365
6.8

CRM Project Management

Agile CRM
6.7
Microsoft Dynamics 365
7.1
Task management
Agile CRM
7.3
Microsoft Dynamics 365
7.6
Billing and invoicing management
Agile CRM
5.7
Microsoft Dynamics 365
7.1
Reporting
Agile CRM
7.0
Microsoft Dynamics 365
6.5

CRM Reporting & Analytics

Agile CRM
6.8
Microsoft Dynamics 365
7.3
Forecasting
Agile CRM
6.0
Microsoft Dynamics 365
6.8
Pipeline visualization
Agile CRM
8.4
Microsoft Dynamics 365
7.9
Customizable reports
Agile CRM
6.1
Microsoft Dynamics 365
7.1

Customization

Agile CRM
7.9
Microsoft Dynamics 365
8.0
Custom fields
Agile CRM
8.7
Microsoft Dynamics 365
8.2
Custom objects
Agile CRM
7.8
Microsoft Dynamics 365
8.1
Scripting environment
Agile CRM
6.6
Microsoft Dynamics 365
7.6
API for custom integration
Agile CRM
8.6
Microsoft Dynamics 365
8.1

Security

Agile CRM
8.0
Microsoft Dynamics 365
8.5
Single sign-on capability
Agile CRM
8.3
Microsoft Dynamics 365
8.5
Role-based user permissions
Agile CRM
7.6
Microsoft Dynamics 365
8.5

Social CRM

Agile CRM
5.9
Microsoft Dynamics 365
7.8
Social data
Agile CRM
5.8
Microsoft Dynamics 365
7.6
Social engagement
Agile CRM
5.9
Microsoft Dynamics 365
7.9

Integrations with 3rd-party Software

Agile CRM
7.9
Microsoft Dynamics 365
7.8
Marketing automation
Agile CRM
7.8
Microsoft Dynamics 365
8.0
Compensation management
Agile CRM
7.9
Microsoft Dynamics 365
7.7

Platform

Agile CRM
8.0
Microsoft Dynamics 365
7.0
Mobile access
Agile CRM
8.0
Microsoft Dynamics 365
7.0

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Database
  • Integration with Outlook
  • Integration with ClickDimensions
  • Integration with social media
Brian Kedash profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • Ease of use
  • User friendliness
  • Customization
Brian Kedash profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Microsoft Dynamics 3657.9
Based on 19 answers
Over all it is a great product for tracking the status of customers, sales and invoices. You can see how your sales guys are doing and compare against other sales people in different regions of the company.
Wendy Smith profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Microsoft Dynamics 3658.0
Based on 5 answers
The interface is somewhat clunky and has lots of noise. Navigating around is not that simple and takes some getting used to. I think there are improvements to this in the 2013 version
Reza Shirazi profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Microsoft Dynamics 36510.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
Microsoft Dynamics 3657.5
Based on 2 answers
No answer on this topic is available.

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Microsoft Dynamics 3659.2
Based on 4 answers
Highly recommended for any Sales Team that has 10 or more persons
Chris Farias profile photo

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
I was not part of the decision making process.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • Implementation of a custom built time recording system used for monthly billing means that we can complete our monthly billing run in a few hours rather than days now.
  • The new SLA management features means we have no excuses for missing customer SLAs now.
Rich Mephan profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Microsoft Dynamics 365

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details