What users are saying about

Agile CRM

Top Rated
59 Ratings

Nimble

Top Rated
38 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Nimble

Top Rated
38 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Nimble

If your sales organization still has an outbound function then this is the only way to go. If you are solely selling by way of marketing then Nimble may not be the best option. But if you rely on relationships, knowing something about your client and there's a complex solution sell cycle then you should definitely check it out
Shirin Elkoshairi profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Nimble
8.3
Customer data management / contact management
Agile CRM
8.7
Nimble
9.6
Workflow management
Agile CRM
7.4
Nimble
9.0
Territory management
Agile CRM
6.6
Nimble
7.2
Opportunity management
Agile CRM
8.0
Nimble
9.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Nimble
9.3
Contract management
Agile CRM
7.5
Nimble
7.0
Quote & order management
Agile CRM
6.5
Nimble
6.0
Interaction tracking
Agile CRM
8.3
Nimble
9.4
Channel / partner relationship management
Agile CRM
8.4
Nimble
7.8

Customer Service & Support

Agile CRM
6.8
Nimble
9.6
Case management
Agile CRM
7.0
Nimble
9.7
Call center management
Agile CRM
6.4
Nimble
9.5
Help desk management
Agile CRM
7.1
Nimble
9.5

Marketing Automation

Agile CRM
8.5
Nimble
8.8
Lead management
Agile CRM
8.6
Nimble
9.5
Email marketing
Agile CRM
8.4
Nimble
8.2

CRM Project Management

Agile CRM
6.6
Nimble
7.1
Task management
Agile CRM
7.3
Nimble
8.5
Billing and invoicing management
Agile CRM
5.6
Nimble
4.4
Reporting
Agile CRM
7.1
Nimble
8.4

CRM Reporting & Analytics

Agile CRM
6.8
Nimble
8.7
Forecasting
Agile CRM
6.0
Nimble
9.0
Pipeline visualization
Agile CRM
8.4
Nimble
8.8
Customizable reports
Agile CRM
6.1
Nimble
8.2

Customization

Agile CRM
7.8
Nimble
7.7
Custom fields
Agile CRM
8.7
Nimble
8.6
Custom objects
Agile CRM
7.7
Nimble
7.6
Scripting environment
Agile CRM
6.5
Nimble
5.9
API for custom integration
Agile CRM
8.5
Nimble
8.7

Security

Agile CRM
7.9
Nimble
8.7
Single sign-on capability
Agile CRM
8.3
Nimble
9.8
Role-based user permissions
Agile CRM
7.5
Nimble
7.6

Social CRM

Agile CRM
5.8
Nimble
9.9
Social data
Agile CRM
5.8
Nimble
9.9
Social engagement
Agile CRM
5.9
Nimble
9.9

Integrations with 3rd-party Software

Agile CRM
7.7
Nimble
8.1
Marketing automation
Agile CRM
7.8
Nimble
9.6
Compensation management
Agile CRM
7.6
Nimble
6.6

Platform

Agile CRM
8.0
Nimble
9.0
Mobile access
Agile CRM
8.0
Nimble
9.0

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Organizations (or individuals) can connect multiple email addresses to Nimble, which is possibly unique but certainly useful. As an individual, you could, therefore, manage your business and private life in one database and you could manage additional organizations as well, if required. This saves having multiple databases to manage.
  • The database can be segmented in many ways but Tags are the most powerful. Adding a Tag to a contact record enables that contact to belong to that group or segment. Any Contact can belong to multiple groups. Using the built-in synchronization engine, Contacts can be added to mailing lists in separate systems such as MailChimp simply by adding the appropriate Tag to the record in Nimble.
  • Using Nimble's widget means that if you see a Contact mentioned online or you receive an email from a Contact, you can simply hit "add to Nimble". But in the process, you can build a complete record such as the name, address, phone number, email, website etc. which saves a huge amount of time and is the reason why the data in CRM's that don't provide that functionality is generally not up to date.
Thomas Olesen profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • Reports: Opportunity Management and/or Forecasting is an area of improvement. In June, we had a major improvement for reports and sales forecasting. This was a major step in the right direction.
  • Import: The Import process is cumbersome. I have used many import tools and while this is not the worst it's mediocre at best. The key is having an implementation partner or using someone on the App Market to import your initial data such as demographic or profile information from your legacy system like Goldmine, ACCESS etc. If all your data is in Linkedin, Facebook, Twitter, GMAIL contacts it's no problem. We just had specific fields which needed to be pulled in twice for "contact" and "accounts" linked information. For example, Revenue was a field we captured at the contact level and account level. We wanted to see that information in both places. As a result, we had to import twice due to the lack of linkage right now. I am sure it will get improved but not that good now. It can be overcome and not that expensive to do it once you get the process down.
  • Templates: There are no standard word templates which can be used to send out regular communications without going out to a third party system like MailChimp. In other words, when you have follow up emails which are routine to check in you have to copy and paste those type of "word" or "google docs" templates into the Inbox of Nimble to send out accordingly. There is a work around but if you are using some other CRM tools this is something to be aware of in your evaluation process.
  • Account Management: Many tools have ways by which to "link" shared "data" between accounts and contacts. For example, XYZ company has 3 or more employees. When you input information you would like the address to "flow" down to others. Or, you have a shared "field" on the contact record but would like to have it also displayed on the "account record". There is no way to do that. Therefore, be mindful of that situation. If you work with company records, it's a bit cumbersome to deal with this right now (as of 1/1/2015).
Chad Stewart profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Nimble8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Nimble9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Nimble7.3
Based on 1 answer
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
See my previous comments in my first answer. I've detailed this answer with a comparison of Insightly vs Nimble
Terry Sullivan, MBA profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Helped business because there was a better understanding of the size and profiles of my leads
  • Negative impact - leads were labeled as hard bounce and couldn't send until a lead was deleted and added again. VERY time consuming. Luckily this doesn't happen much.
  • Negative impact - Fake leads are added on a daily basis. AgileCRM doesn't have a double confirmation of added leads. But I believe this is normal in many CRMs and can be managed.
Steven Davis profile photo
  • I've picked up clients from around the country that I would never have found and connected with if it were not for the amazing application.
  • I've changed my business model, and Nimble has helped me transition my focus on a more effective target marketing. I'm now focusing on larger, businesses and I know train larger groups of employees with my larger clients.
  • I'm saving lots of time with Nimble. I used to have to use Hootsuite to manage all online, social communications. Now, I use Nimble to take a laser focus on communicating with my prospects.
Terry Sullivan, MBA profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Nimble

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details