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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiline CRM

    Score8.1 out of 10
    N/AAgiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A

    Copper

    Score8.7 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    Agiline CRMCopper
    Editions & Modules
    No answers on this topic
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    Agiline CRMCopper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Agiline CRMCopper
    Considered Both Products
    Agiline LLC
    No answer on this topic
    Copper
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    48 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    42 Answers
    Happy with the feature set
    No answers on this topic
    85%
    Happy with the feature set
    46 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    44 Answers
    Features
    Agiline CRMCopper
    Sales Force Automation
    Comparison of Sales Force Automation features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.2
    1 Ratings
    16% above category average
    Copper CRM
    5.6
    62 Ratings
    33% below category average
    Customer data management / contact management9.01 Ratings7.360 Ratings
    Workflow management9.01 Ratings7.558 Ratings
    Territory management10.01 Ratings5.04 Ratings
    Opportunity management9.01 Ratings8.557 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.462 Ratings
    Contract management9.01 Ratings5.29 Ratings
    Quote & order management10.01 Ratings2.07 Ratings
    Interaction tracking9.01 Ratings6.258 Ratings
    Channel / partner relationship management9.01 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Case management10.01 Ratings1.29 Ratings
    Call center management9.01 Ratings1.55 Ratings
    Help desk management9.01 Ratings1.67 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    21% above category average
    Copper CRM
    5.7
    48 Ratings
    30% below category average
    Lead management10.01 Ratings6.945 Ratings
    Email marketing9.01 Ratings4.538 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Copper CRM
    6.1
    59 Ratings
    23% below category average
    Task management9.01 Ratings8.857 Ratings
    Billing and invoicing management10.01 Ratings1.75 Ratings
    Reporting9.01 Ratings7.653 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    16% above category average
    Copper CRM
    7.9
    55 Ratings
    3% above category average
    Forecasting9.01 Ratings7.638 Ratings
    Pipeline visualization9.01 Ratings8.752 Ratings
    Customizable reports9.01 Ratings7.547 Ratings
    Customization
    Comparison of Customization features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    8.5
    1 Ratings
    11% above category average
    Copper CRM
    4.5
    58 Ratings
    52% below category average
    Custom fields9.01 Ratings7.457 Ratings
    Custom objects8.01 Ratings3.412 Ratings
    Scripting environment8.01 Ratings4.13 Ratings
    API for custom integration9.01 Ratings3.037 Ratings
    Security
    Comparison of Security features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    7% above category average
    Copper CRM
    8.4
    50 Ratings
    0% above category average
    Single sign-on capability9.01 Ratings8.712 Ratings
    Role-based user permissions9.01 Ratings8.149 Ratings
    Social CRM
    Comparison of Social CRM features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Social data10.01 Ratings2.012 Ratings
    Social engagement9.01 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Copper CRM
    2.6
    40 Ratings
    97% below category average
    Marketing automation9.01 Ratings4.340 Ratings
    Compensation management10.01 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of Agiline CRM and Copper CRM
    Feature
    Agiline CRM
    9.0
    1 Ratings
    17% above category average
    Copper CRM
    8.3
    50 Ratings
    8% above category average
    Mobile access9.01 Ratings8.350 Ratings
    Best Alternatives
    Agiline CRMCopper
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agiline CRMCopper
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.8
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.8
    (55 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.2
    (12 ratings)
    User Testimonials
    Agiline CRMCopper
    Likelihood to Recommend
    Agiline LLC
    Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
    Incentivized
    Read full review
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pros
    Agiline LLC
    • Its marketing automation feature is fast and dynamic.
    • It has the capacity to hold many contacts intact and manages them amazingly.
    • Its interface is easy and not complex for beginners.
    Incentivized
    Read full review
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Cons
    Agiline LLC
    • I have found its import of contacts quite complex.
    • It doesn’t work well with some of the browsers.
    Incentivized
    Read full review
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Likelihood to Renew
    Agiline LLC
    No answers on this topic
    Copper
    It is good value for money
    Incentivized
    Read full review
    Usability
    Agiline LLC
    Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
    with them twice and found them highly responsive and professional people
    having complete command of the product which eventually facilitated us
    in solving our problem.
    Incentivized
    Read full review
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Support Rating
    Agiline LLC
    Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
    Incentivized
    Read full review
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Alternatives Considered
    Agiline LLC
    Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
    Incentivized
    Read full review
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Return on Investment
    Agiline LLC
    • Its customer service is perfect and gives timely responses.
    • Price is unfair and should be decreased.
    • Not browser friendly.
    Incentivized
    Read full review
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
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