Likelihood to Recommend This is the best possible solution for enterprise-level organizations where server counts will be in the thousands. To manage these and understand the communication can be very cumbersome without this tool. Ease of creation map zone and application-wise can be relaxing to OS teams and support teams as well. There is no limit to labeling schema of servers and it gives the freedom to do so.
Read full review If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
Read full review Pros Network traffic flow within environment of organization. Creating maps for visibility and drill down is a key feature. Labelling of servers can be done via running script. Alerts can be sensitized for the traffic not seen. Read full review Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems. Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy. OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up. Support: NinjaOne support is always very prompt and helpful. Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne. Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own. Read full review Cons Limited support to legacy infrastructure. Integration with third party is a bit tedious. Awaiting support for Kubernetes in the next version. Read full review NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Read full review Likelihood to Renew I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
Read full review Usability The solution is deployed throughout the organization. Teams are working and integrating it with the help desk tool wherever required. Helps in identifying the network traffic flows in lateral movement and east and west as well. Allows policies by default and later fine-tuning to be done to narrow it and enforce blocking action. Exporting reports from the tool is easy and can be observed for any issues.
Read full review Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Read full review Support Rating Support has been available 24*7. It also depends on criticality but support is available. Also, the right expertise from the team helps in identifying the issue quickly and this helps in less production downtime if required. The ticket is resolved with RCA.
Read full review Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
Read full review Alternatives Considered 1) No limit to labeling schema. 2) Ease of creating maps with respect to zone, environment, subnets, etc. 3) Ease of creating policies and publishing the same. 4) Deception 5) Integration with monitoring tool (grafana) 6) Changes in the agent can be considered if there are legacy systems, time-consuming but can be achieved with the right information.
Read full review NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
Read full review Return on Investment Blocking unwarranted traffic can really boost security of organization. Alerts can be triggered to SIEM servers and help in timely action. Need to be very careful before configuring and publishing block policies in the production environment. Read full review Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management. If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs! Read full review ScreenShots