Item: NinjaOne
Rating: 9
Author: Verified User

Overall Satisfaction with NinjaOne

Use Cases and Deployment Scope

NinjaOne is our application for remote control & support of our internal employee base, and our customer systems. We primarily use the remote control/remote desktop feature, with the monitoring & alerting capabilities utilized as well. Additionally, we use NinjaOne to patch critical infrastructure, roll out feature updates and patches for our software, and communicate with end users via the chat window feature

Pros and Cons

Pros

Remote Control of Machines (single user and concurrent session)
Patch management
Alerting/Monitoring

Cons

The chat feature is great, but only available when you are actively controlling an endpoint. Would be nice to have an option for the user to call for support through the agent.
Monitoring is great, but more granularity on data is needed.

Usability

Its easy to use, easy to deploy, and doesn't require much user training for agents to pick up the system and go. Its feature rich, and cost effective for the value it brings to the organization. There are many modules available for more features if desired, such as ITSM, but we have not utilized these features yet.

Return on Investment

ROI & Budget improvement
Reaction time to system events

Managed Devices and Users

It has improved the abilities of my team to manage devices and support end users. We had previously utilized another RMM application, which was far more expensive, and less feature rich. We were regularly experiencing bugs in the system that were not able to be solved by anything other than moving to the newest version, which was resolved by NinjaOne.

IT Estate

NinjaOne has been instrumental to improving the security posture of our environment, as we previously had no method to enforce patching policies on our remote infrastructure in place at customer environments that were not set up with a local patch management system. Ensuring we can manage the version of our own applications and the windows versions of endpoints has been helpful.

Task Automation

We have been able to automate deployment of app versions of our proprietary application to multiple sites spanning vast distances. The other management task that has been most improved is the reaction time to system events by way of alerts generated in the system. Alerting & system events have provided more system insight than was previously available.

Alternatives Considered

Kaseya VSA and Atera

We found NinjaOne far more user friendly and less resource heavy than VSA. Our overall experience was greatly improved from VSA as we experienced many recurring issues with the agents. Additionally, NinjaOne was far more cost effective per endpoint and provided similar, or greater features than VSA.

Atera was briefly considered, but it seemed to be more of a 'jack of all trades' app that didn't suit our specific use cases.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

Well suited for support and management of a large fleet of endpoints, particularly across multiple regions and locations. Its well suited for MSPs for this reason. Its also effective for managing patching and updates for server infrastructure, where some other products are unable to manage. Its useful being able to access these features across multiple networks and domains.

There is an option to monitor network equipment such as switches, but it didn't provide any information that wasn't already provided in the switches cloud portal.

NinjaOne Feature Ratings

Comments

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Great value for the features provided

Modules Used