Item: NinjaOne
Rating: 10
Author: Scott Brewster

Overall Satisfaction with NinjaOne

Use Cases and Deployment Scope

NinjaOne is our primary means for remote monitoring and management to perform patching and our ability to remotely troubleshoot devices among 40+ clients. It allows us to get detailed asset management reports as well as other reports. We can use it to push new applications and patch other third-party applications beyond the operating system. We like the ability to send alerts on different event log IDs and if the computers are offline.

Pros and Cons

Pros

Remote connections
Patching
Notifications and alerts

Cons

Automatic Reporting
PSA integration with Quickbooks
Chat without remoting

Return on Investment

Lower cost compared to Datto where we had to buy large blocks
Ability to remote into Mac and Linux devices have made it easier to manage without going onsite
Adding MDM increased revenue

Managed Devices and Users

We've been able to give our users access to their own machines as well, eliminating their desire to buy GoToMyPC, Logmein, and other tools that were costing them $1000s each year. Our ability to monitor uptime on a site and get to devices improved response time, and using our scripts while users continued to work meant much less downtime for the organizations.

IT Estate

We have alerts for different event IDs in Windows to bring attention when MDR and other tools flag that don't have native integration with the platform. Using webhooks, I've been able to log different events without a SIEM for review with the client.

Task Automation

Mostly patch management, but clean up scripts run automatically to remove temporary files and do an SFC Cleanup. We can also monitor activity outside normal business hours and report that to the leadership of our clients.

Alternatives Considered

Datto ALTO, Datto Autotask PSA, Datto RMM, Datto SIRIS, Datto SaaS Protection, IT Glue, Cove Data Protection, N-able Passportal, SentinelOne Singularity, Fortinet FortiGate, SonicWall NSA Series, SonicWall TZ, Huntress, Curricula, Rapid7 InsightIDR, Microsoft 365, Microsoft 365 Business Premium, Microsoft Defender for Business and Microsoft SharePoint

We liked the per device pricing and the UI of the platform most when we decided to leave Datto RMM. We believe that NinjaOne's constant development to improve the product has been really helpful. The quality of the community posts with scripts we can use to automate things has been very helpful too.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Other Software Used

Cove Data Protection, N-able Passportal, Huntress, Microsoft SharePoint

Likelihood to Recommend

I like the constant development most. We now have MDM for all of the tablets and phones, which is great for a lot of the point of sale devices where they aren't necessarily logged into the device with a M365 account for Intune management. We like the NinjaOne remote tool over Splashtop or other remote software we've seen. It just works and has nice integration for printing, and file access without remoting onto the PC. The same goes for being able to run command line or PowerShell without removing the user from his or her session. It is unobtrusive to the end users.

NinjaOne Feature Ratings

Using NinjaOne

Users and Roles

5 - Our techs use NinjaOne to work tickets from our over 600 end points from more than 50 companies. In addition to our techs, however, we have granted end users the ability to use NinjaOne to remote into their own work PCs from home, saving their companies thousands of dollars a year. They like the ability to print and do remote work on the fly.

Support Headcount Required

5 - Aside from the CTO, the help desk staff use NinjaOne. We have some techs who are tier 1, with little IT experience, and we have techs with decades of experience. All find the platform very intuitive, and really enjoy being able to control Active Directory without remoting into different domain controllers.

Business Processes Supported

Remote Assistance
Patch Management
Asset Management

Innovative Uses

Allowing end users the ability to remote
With a PowerShell script and the ability to add custom fields, vulnerability management
Active Directory management

Future Planned Uses

Looking to create PowerShell scripts to apply NIST controls where possible
Pulling logs of sign ins
Automating disk cleanups

Likelihood to Renew

We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

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