Item: NinjaOne
Rating: 9
Author: Verified User

Overall Satisfaction with NinjaOne

Use Cases and Deployment Scope

We use NinjaOne for inventory management, patch mangement, and to a very low extent also vulnerability management. It helps us keep an eye on machine having the appropriate security updates from the vendors as well as ensure our client's sites are up and their SSL's are current. It's a great product.

Pros and Cons

Pros

Patch Management
Inventory Management
SSL Management
Sharing knowledge via webcasts and emails

Cons

I'd like to see vulnerabilities map to MITREATTACK or NIST framework.
Showing compliancy data would be nice (SOC2, etc)
MDM that isn't an add-on would be great

Usability

NinjaOne is easy to use, intuitive, and provides great value for our organization specifically with inventory tracking and patch management. There is also a wealth of control from an RMM perspective that we have over our fleet of hardware as well as customer websites. The communications with our account representative is outstanding as well. I'd highly recommend for organizations to engage with NinjaOne, and this is from a user who's used other RMM's and related software offerings at different MSP's. Go NinjaOne!

Return on Investment

It's freed up staff to do other tasks
It's been great at ensuring customer websites are functional
It plays a key role in allowing our staff to keep track of hardware health
It's been amazing at a single pane of glass of patch management

Managed Devices and Users

NinjaOne has been instrumental in ensuring that we can easily and quickly track hardware and all related information - also we are able to actively manage hardware and websites. The automations and script abilities makes work even more efficient. We save significant technician time by using NinjaOne.

IT Estate

This is an area that NinjaOne could improve and would prove to be a big differentiator in the market - more granular and detailed vulnerability information that maps onto existing compliance frameworks that are common across the world.

Task Automation

Monitoring SSL's and uptime of customer websites has been a significant use of this automation, but to be honest it's on us as a customer to start using all of the automations more.

Alternatives Considered

ConnectWise Automate

NinjaOne is much more modern both in it's "look and feel" but also in it's functionality. Connectwise feels dated and doesn't work as well. It feels more clunky. NinjaOne has more options, less complexity to do more powerful tasks.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NinjaOne go as expected?

I wasn't involved with the implementation phase

Would you buy NinjaOne again?

Yes

Other Software Used

Fin by Intercom, Microsoft 365

Likelihood to Recommend

NinjaOne is great for a comprehensive inventory management as well as a supurb RMM; it's far and away a much greater platform than ones that I"ve used in the past (I've been working for years in MSP organizations).

Patch management is the second of the "one, two punch" that NinjaOne provides for our organization. It is outstanding at tracking and enforcing patch mangement, which is great for our security footprint as well as for our compliance goals.

NinjaOne Feature Ratings

Comments

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NinjaOne - a quality investment for managing your infrastructure

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