Item: NinjaOne
Rating: 9
Author: Kevin Brant

Overall Satisfaction with NinjaOne

Use Cases and Deployment Scope

I use NinjaOne to connect remotely to our clients' individual workstations and servers. NinjaOne allows me to diagnose and fix issues that are not hardware related. I am able to provide admin credentials when software is needed to be installed. It's a great tool to have. We can also use it for the clients to connect to their offsite machines while at home, thus eliminating the need for a VPN.

Pros and Cons

Pros

Connect to remote machines
Allow software installation and removal
Allow tasks to be completed using a command line
Allow scripts to be pushed to machines

Cons

Software removal could be easier
There are sometimes issues connecting to some machines
It does tend to be slow at times

Return on Investment

Time Saving
Able to reset passwords quietly
Increased Remote Productivity
Increased Ability To Perform Crucial Patches or Updates

Managed Devices and Users

It has given us the ability connect remotely and install software or monitor users' workstations for various issues.

IT Estate

We can perform command line functions to add or remove security software

Task Automation

The ability to add or remove users from admin groups without having to disturb them as well as resetting domain passwords

Alternatives Considered

I have not used another product comparable to NinjaOne.

Key Insights

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Other Software Used

Datto Autotask PSA, Datto Endpoint Backup, Cove Data Protection

Likelihood to Recommend

I have not run into any scenario where NinjaOne is not suited for my needs. Everything that I need it for works well without any issues.

NinjaOne Feature Ratings

Using NinjaOne

Users and Roles

3 - Remote connectivity

Support Headcount Required

We don’t have in house support

Business Processes Supported

Remote Support
Scripts
Powershell
Password Resets

Innovative Uses

Ability to access registry items
Ability to access installed software

Future Planned Uses

Improved Script deployment

Likelihood to Renew

Reliable software

Evaluating NinjaOne and Competitors

Products Replaced

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Ease of use is important when productivity is involved

Evaluation Lessons Learned

The process we used was fine

NinjaOne Implementation

Implementation Rating

Did not participate in implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Unsure

NinjaOne Training

Training Types Used

Online Training
In-Person Training

In-Person Training

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Online Training

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.