Definitely worth the time to implement
November 03, 2025

Definitely worth the time to implement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Endpoint Management
  • Remote Access
  • Patch Management

Overall Satisfaction with NinjaOne

I use NinjaOne to remote into user desktops for software installation and troubleshooting. I can see all of our systems both physical and virtual, which makes keeping up with devices very easy and simple. NinjaOne fits very well into our work appropriately business model giving IT the flexibility to troubleshoot from anywhere.

Pros

  • Provides a hardware inventory
  • Allows a quick remote connection to systems
  • Has a very simple admin interface

Cons

  • The NinjaOne endpoint agent should update automatically prior to a connection
  • It would be great to boot into the BIOS
  • I would like to see a mobile app for iOS mainly for sharing a desktop
NinjaOne has become our go-to application for remote troubleshooting and seeing near-real time stats on systems. The ability to push software to remote systems and know for a fact that the software installed successfully gives us peace of mind and the users really appreciate not having to come into an office for us to troubleshoot.
  • Allowed us to use our full IT staff in remote offices to troubleshoot
  • The quick site response times helps reduce the time spent trying to find, connect, and fix systems
  • The ease of use creates confidence from our users that we can quickly fix their problems from anywhere in the world.
NinjaOne has been a force multiplier for our IT staff allowing us to troubleshoot any system from anywhere in the world instead of having to be onsite at any one of our offices. Seeing the health of each device allows us to target groups or individual systems instead of pushing a blanket "fix" across the network.
NinjaOne allows us to see the health of each system, the details, and the last user, which gives us the information to cross reference in our SIEM and AV solution and conduct remediation tasks efficiently and quickly. NinjaOne also provides a definitive list of devices connected to our network for a great overall visibility.
We have not automated any of the IT tasks at this time, but that is something we are researching as we build AI solutions for our common tasks. I know we have barely scratched the surface of NinjaOne, and we are working to further integrate with our SIEM in the near future.
NinjaOne has a great response time when pushing software, and provides a positive indication of it working without additional time monitoring or asking the user to verify processes. The level of system detail is a great advantage in NinjaOne when trying to narrow down hidden processes or system activity while troubleshooting.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

We have used NinjaOne for multiple data migrations resulting in a less stressful way to reformat systems, manage hardware, and check on a system's resources while troubleshooting or installing software. The ability to remote in from anywhere has been a game changer for our remote IT staff allowing better coordination and capabilities.

NinjaOne Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
Activity Monitoring
10
9.0
Patch Management
9
Policy-based automation
9
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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