NinjaOne Review
November 04, 2025

NinjaOne Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Patch Management
  • Endpoint Management
  • Remote Access
  • RMM

Overall Satisfaction with NinjaOne

We use NinjaOne mainly for patch management and remote access of systems. Clearly seeing all machines needing updates and launching these from the interface cuts down on the length of time to deploy patches. Also being able to see key metrics from systems helps us diagnose problems. Being able to remotely control the machines from the same interface is a bonus.

Pros

  • Machine information gathering
  • Patch Management
  • Remote Access

Cons

  • Interface to deploy patches could be better.
  • Integration into more antivirus solutions.
The interface is fairly easy to navigate but there is the odd instance where I've ended up clicking the wrong item due to menu's changing as I roll over sections of the webpage.
  • Time savings to key staff.
  • Faster deployment of patches allow us to be more compliant.
  • Quick access of machines allow users to get back working faster.
NinjaOne has had a positive impact on allowing our Team to support end users. Reducing manual tasks and providing key information quickly allows the IT team to focus on other projects.
We are able to monitor any devices which aren't compliant with key policies like Bitlocker being active on a device and Security software being installed and up to date. Knowing which devices are missing updates allows us to diagnose these machines quicker and bring them back into compliance.
Scanning of machines for software and windows patches are scheduled, along with installing of approved patches has significantly cut down having to run installs on all machines separately.
NinjaOne has the most rounded set of features however I believe all of the programs have there own plus and minus points. We use a mixture of programs however NinjaOne is the most heavily used.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

It is well suited to patch management and remotely monitoring machines. It would be useful if the remote agent could attempt to restart itself if it enters a stopped state.

NinjaOne Feature Ratings

Remote monitoring
9
Network device monitoring
9
Activity Monitoring
9
Patch Management
9
Policy-based automation
8

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