Alida CXM vs. Legalesign

From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.

Legalesign is great for obtaining multiple signatures in one go without having to send them out to one person who inevitably holds up the line for everyone. It is also useful for just obtaining one signature and saving time when so many are working from home. It can be a little bit of a pain when looking for old documents and the emails do not always make clear to the user what is intended and what is needed of them resulting in outside entities deleting the emails.

Incentivized

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• The team is helpful in creating complicated survey logic
• The team is accommodating in creating interfaces that suit our desired look
• The team keeps in regular contact in order to effectively manage our requests and goals

• Legalesign is very easy to use - uploading documents is simple. You just click where you want the signature box to go and can add the signer's information. Adding multiple signatures is also quite easy.
• Once documents are sent, you receive live updates when the recipient opens docs, reviews, signs, etc. This is helpful when they are time sensitive.
• Documents are stored within the system and can be accessed/downloaded at a later time.
• I appreciate the simplicity of the design - it's not overly flashy, like other platforms.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey.
• There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help
• It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.

• Legalesign doesn't have any glaring deficiencies, but it doesn't have the same brand name recognition that Adobe or DocuSign have. So, sometimes signers are skeptical if it's a legitimate esign document or a spam/phishing scam.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.

I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.

Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable

Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.

They are very similar. I think DocuSign has more use so sometimes I have to describe Legalesign as being "like DocuSign" but overall using Legalesign has been a very similar experience

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise.
• Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days.
• Because of the two advantages listed above, we have been able to listen closer to our customers' opinions.

• Legalesign has had a positive impact on our ability to sign new employees. It's fast and easy - which is essential when hiring top talent.
• The only negative impact would be the slow pace we've experienced when trying to pull previous documents. However, we do not use this platform as our only storage option, so this issue does not arise often.
• Legalesign allows for the seamless transfer of information with prospects, which has a large impact on our ROI. Having a system like this makes getting signatures from new clients quick - essentially for a busy sales team!

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info