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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Altru

    Score8.9 out of 10
    N/ADesigned for General Admissions OrganizationsN/A

    Bonterra EveryAction

    Score8.8 out of 10
    N/ABonterra EveryAction enables nonprofits to increase efficiency, optimize supporter and prospect interactions, and raise more money by providing expansive fundraising, digital, and organizing tools on a unified CRM.N/A
    Pricing
    Blackbaud AltruBonterra EveryAction
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud AltruBonterra EveryAction
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.—
    More Pricing Information
    Community Pulse
    Blackbaud AltruBonterra EveryAction
    Considered Both Products
    Blackbaud
    No answer on this topic
    Bonterra
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    152 Answers
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    115 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    153 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    79 Answers
    Implementation went as expected
    No answers on this topic
    78%
    Implementation went as expected
    76 Answers
    Best Alternatives
    Blackbaud AltruBonterra EveryAction
    Small Businesses
    Agentforce 360 for Nonprofits
    Score8.3 out of 10
    Agentforce 360 for Nonprofits
    Score8.3 out of 10
    Medium-sized Companies
    DonorPerfect
    Score8.5 out of 10
    DonorPerfect
    Score8.5 out of 10
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    Ellucian CRM Advance
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud AltruBonterra EveryAction
    Likelihood to Recommend
    6.4
    (12 ratings)
    9.0
    (164 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    1.1
    (5 ratings)
    Usability
    4.5
    (1 ratings)
    3.5
    (6 ratings)
    Availability
    -
    (0 ratings)
    8.7
    (154 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (2 ratings)
    Support Rating
    9.2
    (3 ratings)
    1.9
    (8 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.2
    (151 ratings)
    Configurability
    -
    (0 ratings)
    5.7
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Blackbaud AltruBonterra EveryAction
    Likelihood to Recommend
    Blackbaud
    Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
    Read full review
    Bonterra
    For us, Bonterra EveryAction is very well suited for nonprofit fundraising and donor relationship management. For example, we use it to keep donor history in one place, track pledges and moves management, follow up on cultivation and stewardship, and prepare reports and dashboards for our Advancement Committee meetings. It is very helpful when we need to see the full picture of a donor’s relationship with us.
    Where I find it less appropriate is when we need very specific event functionality, highly customized reporting, or integrations with other platforms. For example, some event-related processes require additional work or manual steps, and sometimes we need to export data to Excel to create the exact report or analysis we need. I also think stronger integrations and smoother data synchronization would make it much more efficient for our team.
    Incentivized
    Read full review
    Pros
    Blackbaud
    • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
    • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
    • Being an all-encompassing database rather than forcing you to use multiple databases.
    • Great customer service and client support, including ongoing updates to better the system.
    • Has a merchandise inventory management system.
    Read full review
    Bonterra
    • The moves management action plans have been very helpful while setting up our individual fundraising framework. Allowing us to track everything in one place
    • The reports are extremely helpful when dissecting different segments of our donor base, including HNWI, LYBNT, etc
    Incentivized
    Read full review
    Cons
    Blackbaud
    • Query system not user-friendly for management with limited database background.
    • Limited company-to-user support outside of an online community of users. No long term account managers for program.
    • No email analysis tools for eblasts.
    • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
    Incentivized
    Read full review
    Bonterra
    • Although Targeted Emails features is nice, I faced a lot of challenges with the formatting and editing text as a new user.
    • With forms, it would be great to have options to create as signing-up (categories are editable instead of set)
    Incentivized
    Read full review
    Likelihood to Renew
    Blackbaud
    No answers on this topic
    Bonterra
    We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!
    Incentivized
    Read full review
    Usability
    Blackbaud
    Blackbaud Altru is a very integrated system, but training is lacking and the use of the system takes some getting use to
    Read full review
    Bonterra
    It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
    Incentivized
    Read full review
    Reliability and Availability
    Blackbaud
    No answers on this topic
    Bonterra
    The only issue I have had with availability is when I don't have my work phone with me, which prevents me from providing a multi-factor authentication code to access the portal. Other than that, I have not had an issue with availability or outages.
    Incentivized
    Read full review
    Performance
    Blackbaud
    No answers on this topic
    Bonterra
    Will not go higher than 8 because of how often I end up locked out
    Incentivized
    Read full review
    Support Rating
    Blackbaud
    They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
    Incentivized
    Read full review
    Bonterra
    I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion
    Incentivized
    Read full review
    Online Training
    Blackbaud
    No answers on this topic
    Bonterra
    They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
    Incentivized
    Read full review
    Implementation Rating
    Blackbaud
    No answers on this topic
    Bonterra
    It natively integrated with NGP Van extremely well. it also integrated very well with our zoom platform and our use of the Mobilize platform. The bulk upload feature allowed us to move large amounts of initial data into the platform easily. The removal of duplicates was also a fairly easy task.
    Incentivized
    Read full review
    Alternatives Considered
    Blackbaud
    We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
    Read full review
    Bonterra
    Nation Builder—I would say this is a very pared-down version of VAN that requires extensions and outside software to do about 80% of what VAN can do natively. NB does have a better geocoding system that can geocode a location with just the address and does not require coordinates.
    Incentivized
    Read full review
    Scalability
    Blackbaud
    No answers on this topic
    Bonterra
    It just works whenever we need it. We'd grown our list and scaled up substantially since buying the product and have had no issues.
    Incentivized
    Read full review
    Return on Investment
    Blackbaud
    • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
    • It is very easy to process payment and entry fees to our Museum and programs.
    • It is easy to retrieve accurate information and records of patrons.
    Incentivized
    Read full review
    Bonterra
    • We are able to make informed fundraising decisions. We can easily see what campaigns were successful so that we know where to invest our time. We expect to see improved fundraising performance.
    • Saving time on data collection: Having automated reports on donations and grant funds raised is a huge time saver. Rather than spending hours once a quarter pulling information out of a bulky Excel sheet, we can simply refresh the reports we've set up and visualize the data anytime.
    • Saved money on other softwares since Bonterra EveryAction is a one stop shop: We've been able to cancel the subscription to our email marketing company since we send all our campaigns through the software. We are also able to send surveys and to host our donation page.
    Incentivized
    Read full review
    ScreenShots

    Blackbaud Altru Screenshots

    Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

    Bonterra EveryAction Screenshots

    Screenshot of Bonterra Que. Bonterra Que is a strategic consultant, powered by AI, built directly into EveryAction. Que helps users to raise more, simplify workflows, and save valuable staff time. It’s built right into the fundraising and engagement platform, so there are no APIs or exports required, and data stays secure. It doesn’t just advise, it acts, providing outputs based on fundraising best practices and your data, with clear logic behind every insight.Screenshot of a Contact Record. See the full story behind every supporter. EveryAction’s unified contact record gives your team a 360° view of donor and advocate history across email, mobile, giving, and engagement, providing the insight to engage more meaningfully at every stage.Screenshot of Email Campaigns. Create and launch targeted, data-driven email campaigns with ease. With built-in A/B testing, dynamic personalization, and AI-powered content suggestions, EveryAction helps you connect with the right supporters at the right time.Screenshot of Mobile Messaging. Reach supporters where they are. EveryAction’s mobile messaging tools let you send broadcast texts, automate reminders, and drive higher conversion with 98% open rates and seamless integration into your campaigns.Screenshot of Advocacy Forms. Drive impact with modern, high-performing advocacy forms. EveryAction achieves 99.6% message deliverability to legislators by prioritizing website comment forms, helping you mobilize the right supporters to take meaningful action.Screenshot of Donation Forms. Boost donor conversion with customizable, mobile-optimized donation forms. EveryAction’s forms include built-in AI to recommend ask amounts and recurring gift upgrades based on giving history, helping you increase revenue with less manual work.