32 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Cisco Hosted Unified Communications Services
High quality audio
Amazon Chime
8.9
Cisco Hosted Unified Communications Services
High quality video
Amazon Chime
8.8
Cisco Hosted Unified Communications Services
Low bandwidth requirements
Amazon Chime
8.4
Cisco Hosted Unified Communications Services
Mobile support
Amazon Chime
8.2
Cisco Hosted Unified Communications Services

Screen Sharing

Amazon Chime
8.6
Cisco Hosted Unified Communications Services
Desktop sharing
Amazon Chime
9.2
Cisco Hosted Unified Communications Services
Whiteboards
Amazon Chime
8.0
Cisco Hosted Unified Communications Services

Online Meetings / Events

Amazon Chime
9.1
Cisco Hosted Unified Communications Services
Calendar integration
Amazon Chime
9.0
Cisco Hosted Unified Communications Services
Meeting initiation
Amazon Chime
8.8
Cisco Hosted Unified Communications Services
Integrates with social media
Amazon Chime
9.5
Cisco Hosted Unified Communications Services
Record meetings / events
Amazon Chime
8.8
Cisco Hosted Unified Communications Services
Slideshows
Amazon Chime
9.3
Cisco Hosted Unified Communications Services

Online Events Collaboration

Amazon Chime
9.3
Cisco Hosted Unified Communications Services
Live chat
Amazon Chime
9.1
Cisco Hosted Unified Communications Services
Audience polling
Amazon Chime
9.8
Cisco Hosted Unified Communications Services
Q&A
Amazon Chime
9.1
Cisco Hosted Unified Communications Services

Online Events Security

Amazon Chime
9.2
Cisco Hosted Unified Communications Services
User authentication
Amazon Chime
9.4
Cisco Hosted Unified Communications Services
Participant roles & permissions
Amazon Chime
8.8
Cisco Hosted Unified Communications Services
Confidential attendee list
Amazon Chime
9.4
Cisco Hosted Unified Communications Services

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Hosted Unified Communications Services Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Cisco Hosted Unified Communications Services
8.2

Support Rating

Amazon Chime
8.3
Cisco Hosted Unified Communications Services

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