Great product features and reliability
February 04, 2021

Great product features and reliability

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Amazon Chime

We implemented Amazon Chime as a way for our sales team to record calls, re-listen to for personal sales training and improvement, and running product demos.
  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
  • I'd like to see more sentiment analysis around the conversation between the salesperson and the prospect. This would make great for coaching opportunities after the call to make our sales reps better.
  • In a few instances, members of our sales team had issues with sharing call recording links with their prospects. Our product team came to the conclusion it was coming from the Amazon Chime end.
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
We chose Amazon Chime due to better pricing, ease of implementation, and great customer support from their team. Better product overall in terms of reliability.

Do you think Amazon Chime delivers good value for the price?

Yes

Are you happy with Amazon Chime's feature set?

Yes

Did Amazon Chime live up to sales and marketing promises?

Yes

Did implementation of Amazon Chime go as expected?

Yes

Would you buy Amazon Chime again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), SalesLoft, 15Five
Amazon Chime is very well suited for any organization/department looking for a simplified implementation process and a reliable product.

Amazon Chime Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
10
Mobile support
8
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
9
Slideshows
10
Live chat
10
Audience polling
10
Q&A
10
User authentication
9
Participant roles & permissions
9
Confidential attendee list
10