Great product features and reliability
February 04, 2021
Great product features and reliability
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Chime
We implemented Amazon Chime as a way for our sales team to record calls, re-listen to for personal sales training and improvement, and running product demos.
- Connectivity reliability was a key buying factor for my organization.
- We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
- Implementation across our organization was a quick turnaround due to good customer service from the supplier.
- I'd like to see more sentiment analysis around the conversation between the salesperson and the prospect. This would make great for coaching opportunities after the call to make our sales reps better.
- In a few instances, members of our sales team had issues with sharing call recording links with their prospects. Our product team came to the conclusion it was coming from the Amazon Chime end.
- The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
- Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
- Google Hangouts Meet, UberConference and by Dialpad
We chose Amazon Chime due to better pricing, ease of implementation, and great customer support from their team. Better product overall in terms of reliability.
Do you think Amazon Chime delivers good value for the price?
Yes
Are you happy with Amazon Chime's feature set?
Yes
Did Amazon Chime live up to sales and marketing promises?
Yes
Did implementation of Amazon Chime go as expected?
Yes
Would you buy Amazon Chime again?
Yes