TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Chime

    Score7.3 out of 10
    N/AAmazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

    $0

    per minute

    Pricing
    Amazon Chime
    Editions & Modules
    Business Calling - Inbound
    $0.002216
    per minute
    Business Calling - Phone Numbers
    $1
    per number per month, US Only
    Meetings - Pro
    $3
    *per user per day
    Meetings - Basic
    Free
    Business Calling - Outbound
    Country Dependent
    per minute
    Business Calling - Receive Text
    Free
    US Only
    Business Calling - Send Text
    Country Dependent
    Offerings
    Pricing Offerings
    Amazon Chime
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details*up to $15.00 per user per month
    More Pricing Information
    Community Pulse
    Amazon Chime
    Considered Both Products
    Amazon AWS
    Chose Amazon Chime
    We like the Amazon Chime versus Teams - more features and easy to use. We are able to use instant messages - create rooms and do instant training with screen sharing immediately when needed. All of our users have picked it up quickly and really like it. We quit using teams …
    Incentivized
    Chose Amazon Chime
    Amazon has a very good audio and video quality. Chime's video conferencing feature works as expected there is no lag in the audio. If the internet speed is about 50 mpbs + then it works as a charm! At times the desktop can get slow but the mobile application is pretty fast as …
    Incentivized
    Chose Amazon Chime
    Chime is less expensive in comparison to zoom.
    Incentivized
    Chose Amazon Chime
    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some …
    Incentivized
    Chose Amazon Chime
    Users have a level of familarity with other market leading collaboration products.

    However we selected this for the single dashboard for chat, calling, meeting and messaging specifically on phone app. There is a very simple interface with a minimum of clicks to launch the …
    Incentivized
    Chose Amazon Chime
    It's slower and the user experience is much clunkier. It seems like it was developed by and for other developers, not the normal public.
    Incentivized
    Chose Amazon Chime
    Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and …
    Incentivized
    Chose Amazon Chime
    I have not tested Amazon Chime, against other market alternatives, as it is being used to meet a specific demand, which is communication with certain companies, as it is the preferred means of communication. But, it is a good tool and does not lose anything to the other tools …
    Incentivized
    Chose Amazon Chime
    All the mentioned above products are better if not rated much higher with the features they have compared to Amazon Chime. Amazon Chime does not support well with google calendar and other negative features I mentioned compared to other products. Amazon Chime lacks features …
    Incentivized
    Chose Amazon Chime
    We chose Amazon Chime due to better pricing, ease of implementation, and great customer support from their team. Better product overall in terms of reliability.
    Incentivized
    Chose Amazon Chime
    Amazon Chime stacks up cleaner and much more intuitive to Google Hangouts Chat. In comparison to Slack, Amazon Chime is much better because Slack is not conducive to having a face-to-face conversation, much less, screen sharing. Microsoft Teams was hard to use when some of our …
    Incentivized
    Chose Amazon Chime
    Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for …
    Incentivized
    Chose Amazon Chime
    I believe the two products (Slack and Skype) are better suited for the situations where it is a smaller crowd. This is due to those systems being easier to chat within and collaborate in the smaller environment.
    Incentivized
    Chose Amazon Chime
    Amazon Chime product stacks up pretty much equal to the other pieces of software that we have used in the past. What drives the use of the software over the others is purely preference. My team has adapted to using this software, and now it has become what they would rather …
    Incentivized
    Chose Amazon Chime
    We used to use Go To Meeting/Go To Webinar for our web conferencing and AT&T Teleconferencing numbers, either separately or in conjunction with the Go To Meeting/Go To Webinar. I liked that Go To Webinar allowed people to pre-register, which gave us the opportunity to prepare. …
    Incentivized
    Chose Amazon Chime
    Chime was a lot less expensive that WebEx. It was also easier to use and maintain.
    Incentivized
    Chose Amazon Chime
    I would say Chime is step below Teams, but manages to get the job done. Chime is more straight forward and simplistic and meets all our basic needs for internal chat.
    Incentivized
    Chose Amazon Chime
    They are all good products, but here is why we switched:

    1. UberConf. This was the first conference software we used. It used to be great, it actually had a free version that worked perfectly. Then the service started to falter, mostly lag time between user and presenter. And …
    Incentivized
    Chose Amazon Chime
    Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as …
    Incentivized
    Chose Amazon Chime
    I believe Amazon Chime is better, easier to use, and had better quality video/audio
    Incentivized
    Chose Amazon Chime
    AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. …
    Incentivized
    Chose Amazon Chime
    I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime …
    Incentivized
    Chose Amazon Chime
    High quality of audio and video, and great meeting experiences.

    Incentivized
    Chose Amazon Chime
    Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. …
    Incentivized
    Chose Amazon Chime
    Chime and Biba are interchangeable to me, both accomplish the same task. We have transitioned to Chime as it was created by Amazon and we support Amazon, so it was an easy decision for us. I do enjoy Chime more as it just seems to work effortlessly. I would recommend it to all.
    Incentivized
    Key User Insights
    Would buy again
    75%
    Would buy again
    15 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    14 Answers
    Features
    Amazon Chime
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Amazon Chime
    Feature
    Amazon Chime
    10.0
    26 Ratings
    23% above category average
    High quality audio10.026 Ratings
    High quality video10.026 Ratings
    Low bandwidth requirements10.021 Ratings
    Mobile support10.021 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Amazon Chime
    Feature
    Amazon Chime
    9.2
    25 Ratings
    15% above category average
    Desktop sharing10.025 Ratings
    Whiteboards8.311 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Amazon Chime
    Feature
    Amazon Chime
    9.7
    25 Ratings
    17% above category average
    Calendar integration10.022 Ratings
    Meeting initiation10.024 Ratings
    Integrates with social media8.39 Ratings
    Record meetings / events10.023 Ratings
    Slideshows10.021 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Amazon Chime
    Feature
    Amazon Chime
    10.0
    22 Ratings
    21% above category average
    Live chat10.022 Ratings
    Audience polling10.010 Ratings
    Q&A10.012 Ratings
    Online Events Security
    Comparison of Online Events Security features of Amazon Chime
    Feature
    Amazon Chime
    10.0
    22 Ratings
    21% above category average
    User authentication10.018 Ratings
    Participant roles & permissions10.021 Ratings
    Confidential attendee list10.016 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Amazon Chime
    Feature
    Amazon Chime
    10.0
    1 Ratings
    31% above category average
    Video conferencing10.01 Ratings
    Audio conferencing10.01 Ratings
    Video screen sharing10.01 Ratings
    Instant messaging10.01 Ratings
    Best Alternatives
    Amazon Chime
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    Amazon Chime
    Likelihood to Recommend
    10.0
    (27 ratings)
    Support Rating
    8.8
    (9 ratings)
    User Testimonials
    Amazon Chime
    Likelihood to Recommend
    Amazon AWS
    Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
    Incentivized
    Read full review
    Pros
    Amazon AWS
    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    Incentivized
    Read full review
    Cons
    Amazon AWS
    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Incentivized
    Read full review
    Support Rating
    Amazon AWS
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Incentivized
    Read full review
    Alternatives Considered
    Amazon AWS
    Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
    Incentivized
    Read full review
    Return on Investment
    Amazon AWS
    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Incentivized
    Read full review
    ScreenShots