Amazon Connect vs. LiveAgent
Amazon Connect vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Amazon Connect | LiveAgent | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | LiveAgent | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Amazon Connect | LiveAgent | |
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Likelihood to Recommend | Amazon AWS | QualityUnit, LLC |
Pros | Amazon AWS | QualityUnit, LLC |
Cons | Amazon AWS | QualityUnit, LLC |
Likelihood to Renew | Amazon AWS No answers on this topic | QualityUnit, LLC |
Usability | Amazon AWS No answers on this topic | QualityUnit, LLC |
Support Rating | Amazon AWS No answers on this topic | QualityUnit, LLC |
Implementation Rating | Amazon AWS No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Amazon AWS | QualityUnit, LLC |
Return on Investment | Amazon AWS | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |